Contact Tavour Support

Edit: They blamed it on Covid and did nothing to make it right. All the beers I did receive were damaged and flat. Ive had to deal with delays in shipping multiple times for no reason. First the app not doing what it’s supposed to do when I reached out to the company’s customer support they acted like I was doing something wrong by telling them what the problem what. They then put the blame on something out of their control and acted as if I was being unreasonable. Secondly I reached out again the following week and after they said they had shipped it out they sent me a mass email telling me their would be delays beginning that week because of a Covid 19 scare. Then I reached out again because they hadn’t fixed the problem and They shuffled me around thru different employees until I landed on the lead of marketing Megan B who was so unhelpful and incompetent that I had them cancel my order give me a full refund and terminate my account. They then replied to this bad review to try and save face to spin it like it was out of their control. Even though I told them exactly what to do to make it right and they refused.

Tavour has a great selection of beers and many are very rare. The app is easy to use and works to perfection. The problem is their decision to save costs by going with a third rate shipping company. If they used FedEx or UPS...even the USPS the entire thing would be great. But they use a shipper that no one has ever heard of and it ruins the entire experience. I was skeptical of this process and did it to see how well it would work...the answer? Terribly. One shipment went missing...and the other was severely damaged resulting in broken bottles. Once Tavour stops being cheapskates and goes with a first class shipper I will give them another chance...until then it is not worth it. I have many options within driving distance to get good beer so why go with an app that has missing packages or some of the beer is destroyed in the shipping? Not worth it. If they wise up and go with FedEx or UPS then give them a chance. Until then...I would pass.

This app does offer some great beers that are hard to get. Their model really fails on the fact that they charge when you add items into your crate. Then when it ships, they use the most unreliable shippers they could possibly find. When something goes wrong as it almost always will with the shippers used they claim it’s a third party and not their delivery service. Like their customer had any choice in who they chose to use. I found this service to be highly suspect and was not able to get any beers actually delivered. The service was frustrating and overall a bad experience. I most money and received nothing and didn’t get any meaningful resolution. The US does have absurd laws over shipping booze but that’s no excuse for not providing a workable service. I suggest you use use this app with caution and if you do I hope you have better luck than I did with it.