2FA app not working? crashes or has problems?

2FA Status

Last Updated on 2015-04-10 by Kesava Jawaharlal

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1 Reported Issues: 😵🆘🛟🚨📢

Susan Sheehan

2022-09-21

2FA app is not working, and I cannot get a verification code to enter school management system and it is urgent.

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Common 2FA Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot 2FA app on iOS and Android devices. Solve all 2FA app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

2FA iPhone Issues and Solutions

2FA iOS app crashes, not working, errors
2FA iOS app network issues
2FA on iOS has black/white screen

2FA Android App Issues and Solutions

2FA has errors/crashing/not working
2FA server network connectivity issues
2FA has black screen

2FA iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever 2FA app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix 2FA app crashes or not working on Iphone (iOS):

Close and restart the 2FA app on iPhone
Update 2FA app to the Latest Version for iOS
Uninstall and reinstall 2FA iPhone app
Update your iPhone to the latest iOS version

Fix 2FA on iPhone unable to connect to server/internet connection issues::

To resolve 2FA network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix 2FA black/white screen (blank screen) on iPhone:

Follow the 2FA iOS app troubleshooting guide Here →

2FA Android App Issues and Solutions

Fix 2FA not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent 2FA app issues:

Force Stop the 2FA App
1. On android, goto "Settings" » click 2FA app. » click "Force Stop".

Update 2FA to the latest version on PlayStore

Clear 2FA App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "2FA app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch 2FA.

Fix 2FA unable to contact server/ 2FA internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click 2FA » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got 2FA » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch 2FA on android.

Solve 2FA black/white screens issue on Android:

Follow the 2FA android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Kesava Jawaharlal, developers of 2FA.

About this app

It brings two factor auth to the convenience of your iPhone or iPad. this app app generates secure 2 step verification tokens on your device. It help’s you protect your account from hackers and hijackers by adding an additional layer of security easily and effectively. this app is the future of two-factor authentication.