Contact Trip Planner Support

by Nickname10000000000

Tracks your route decently, as long as you remember to set location to “always allow.” Apple has a tendency to re-ask for permission at this setting and may revoke it without you knowing.

Design of UI is fine but nothing special.

Functionality of UI is problematic. Adding photos and steps is more frustrating than anything, as the app automatically decides to add mystery flights and teleportations to your route that you can’t edit or delete. This really defeats the purpose of what the app is intended to do.

Will try competitors.

Update to developer response:

Although not having a good solve for the connectivity issue is a problem in and of itself (i.e. giving the user the ability to specify flight vs car or other modes of transportation), I’m actually talking about a bug that I encountered when pulling in photos and adding steps along my route. That’s when the app added multiple flights and nonsensical jumps in the route, and sometimes wouldn’t even allow me to pull in photos at a route marker location. I’m not sure, but perhaps the app is pulling in time stamp information or GPS information from the photos and that’s what’s throwing the route tracker off?

In any case, this isn’t a connectivity issue as much as it’s a design choice or flaw. Again, if the app can’t do it’s main function well (or even decently), what’s the point?

by Vanbeats

Real disappointing right now. So I have a lot of pictures that are still on my phone that I’ve put in this app that are NOT showing up on the map. They show as blank white dots on the map and when I click on them they display gray images as if no picture is there! It’s frustrating because it tells me there’s photos but won’t show them. :(

Do I have to manually go back and re-add all the stops and re-add all those photos? Cause I feel that’s the only way I can fix this which is horrible considering I’d have to sort through hundreds of pictures in my photo app and have to guess their correct location.

I thought it was maybe just me, but then when I go to view other peoples stories I follow I encounter the same error and am unable to see their photos as well. Most photos work but not all work. Why?!!!’

by Shiloh415

Super fun app though it doesn’t let you add another person to your journey? My partner and I went on a long road trip and had a lot of fun with polar steps, posting photos and writing captions so that we can remember it for time to come. I think some improvements should be made like being able to add another polar steps user so you can “co-create a trip” that you are both on together. We always had to post from her phone. Also being able to post at a later date because we were always too busy to post everyday. But the app glitches and you have to publish it using today’s date/time and current location and then you can go back and change it. Too much effort though you should just be able to choose a date and time and location before you post. Overall great app!