Contact Gojek Support

by Randomangrypersonatgojek

had a couple problem on using the app, and contacted the customer service several times. The first few were rough the person helping was just rude and not helpful, and this happen more often than not. The final straw was when i submitted a ticket about one thing and suddenly it got closed with a solution about a different problem. When i tried to reopen it the ticket get closed instantly and stating the problem has been solved, which it has not. And the reopening process happened several times after that im just dont with gojek, terrible services, confusing interface, a boatload amount of promotion which is just annoying. Even the “benefits” are not beneficial at all. Grab “tiers” give more “benefits” which actually rewards you for using Grab more often rather than gojek incentive of just cashback and “benefits”. Once again as time passes gojek just get worse and worse on all fronts its trash app rework and do better screening on your employees.

by Jepoycapot

We stay in Alila resort uluwatu t, I call a driver pick my friend up since I am using the hotel van. My friend didn’t speak Indonesian, so we order a go-car to pick them up from Alila to a restaurant. The app says the price is below Rp. 50 thousand, but the driver asks my friend to pay Rp. 300 thousand. My friend call me to asks why he is charging more than what the app said, when I speak to the driver, he said because Go-jek doesn’t cover Uluwatu area, so either we pay up or he will drop my friend on the side of the road. I complaint to the customer service but no action was taken. They said they talk to the driver and the driver said he didn’t charge us more (we pay in cash since we don’t have Indonesian e-payment). We are staying in a hotel that costs Rp. 10 million per night, they think we will lie to them just for a 2 hundred thousand Rupiah. No action was taken. Do not use this service! Use Grab instead, much much cleaner and better service. DO NOT USE THIS APP! YOU WILL BE TAKEN HOSTAGE! Use “grab”, Trust me!

by Youxiaoyou12

I use go car every day. Most of the drivers are nice. But one day i fell asleep on the car and the driver stole my phone and cash from my bag! I didn’t notice until i get off the car. Then I report this situation to Go Jek immediately. At the meantime, I use “Find my iPhone” to track my lost phone and screenshot every 5 mins. So later I can compare it with Go Car’s record of this driver to prove he took the phone with him. I’m so sure the driver took it because it’s not only my phone, but also all the cash from my wallet. This is very urgent to me! I keep contacting Go Jek cust service but no one can really update me their process! I’m so angry right now because they still allow this DANGEROUS person to take cust! You have his name, ID, phone no and car plate no. Why don’t you do something?!