FamilyAlbum Status
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problems reported in the last 24 hours
Summary of FamilyAlbum Problems 😠👌🔥
- 3 min video cap
- No ability to add captions to photos
- No ability for people to add “likes”
14 Reported Issues: 😵🆘🛟🚨📢
when i click on Family Album icon, it “blinks” once and takes me immediately back to iphone page with all my icons - can’t access photos at all!!!!
My family album notification no longer shows a comment section
When I click the link, it consistently takes me to a blank page, it doesn’t connect or link. I have an iphone, anyone know how to fix this ? 🤷🏻♀️
App won't load
When I open the app it immediately crashes. I am which makes it impossible to upload new photos
I get invited download it,and the next day it says can't find an album.
When I click on the app it immediately kicks me out
When I open the app it immediately clicks out of the app on my iphone,
Hi, I’ve been using your app now for well over 2 years since my first daughter was an infant and I’ve had the premium version just as long! However, lately for my mom it won’t upload all her photos that she chooses. She keeps getting a message that says “some photos/videos have failed to upload” and sometimes some will upload and sometimes none!! But she used to be able to upload up to 250 photos at a time!! Now she can’t even do 10! Please we love your app so much and it has made sharing and keeping photos of my 2 precious girls so easy and accessible! But we don’t know why this is happening! It’s only happening for my mom! She’s tried resetting her Chache settings, shutting off her phone, and even deleting and re-downloading the app to no avail! You’re our last hope!! So we truly hope you can help! Thank you so much for your time!
All albums prior to November 2018 are empty
When I open the app it immediately clicks out of the app
Opening the app I get could not find an album, need an invite from a parent. I am the parent who sent out all the invites in the first place. Has something happened?
I can’t open the app. It opens for a split second then it kicks me out of the app completely
Am not able to view past photos from previous months. Have clicked on the month but loading wheel never stops. And now the app is frozen/hung. Very frustrating, disappointing and serious moments lost trying to share with family and friends who now have to leave… 😖😫
Have a Problem with FamilyAlbum - Photo Sharing? Report Issue
Common FamilyAlbum Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot FamilyAlbum app on iOS and Android devices. Solve all FamilyAlbum app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at mixi, Inc, developers of FamilyAlbum.
Verified email
Contact e-Mail: support@family-album.com
We make money two ways: (1) when you purchase a photobook or other product from FamilyAlbum and (2) when you register for our Premium service, which adds bonus features to our already-awesome free version. FamilyAlbum automatically pieces together 1-second clips of your memories into short, touching movies. Tissues not included! - FREE PRINTS EVERY MONTH. You can manage your subscription settings by visiting your account settings in FamilyAlbum Store. *Please note that automatic renewal for Premium can only be canceled via FamilyAlbum Store. Decide what to show to the whole family and what to keep private between you and your partner. - IT’S ACTUALLY FREE. Now with 8 free photo prints every month. - YOUR MEMORIES ON DISPLAY. Don’t worry, we'll never show you ads or charge for features currently available for free. - EASY TO USE. Great way for family to see and not post on social media. “Is AMAZING!! I love it!! “ FamilyAlbum is just so awesome! That also means FamilyAlbum is ad-free and we don't share your data with advertisers. - COMPILATION VIDEOS. With Premium, you can upload longer videos, upload from your computer, view photos/videos sorted by child, and write monthly journal entries. All content you upload to FamilyAlbum belongs to you, and it can only be viewed by you and the family and friends you invite. Get 8 free photo prints delivered to your doorstep every month. You can also upgrade to our Premium service and unlock extra features for the whole family. If you subscribe to Premium, it will automatically renew every month unless you disable automatic renewal at least 24 hours before your subscription ends. Start a curated collection of photos, videos, and comments to look back on when they’re older—without compromising their privacy. “Love it! You can also order photobooks, photo albums, and more—all from right within FamilyAlbum . - VISIBILITY CONTROLS. Plus, you’ll get more 1s Movie compilations, additional sharing options, free shipping, and more!
