Contact JioHotstar Support

by Hope Lost Salima

I was watching this movie Iss pyaar ko kya naam doon in Africa and when I came to the UNited States I tried finding a place where I could watch it took over a year to know about Hotstar. I was so happy that I was finally gonna be able to finish watch it cause am obsessed about that show. If I can tell am their number one fan. But what did I get instead, a big fat disappointment. Am so disappointed with Hotstar right now. I subscribed and everything but when I put on the show to watch it, it was in Hindi and I can’t understand Hindi. But I thought it might have subtitles in English. But there was no option which means no subtitles. Hotstar am really disappointed in you guys. Y’all got ma hopes up that I can finally watch the show. And then y’all disappointed me. Y’all made lose hope. Y’all thought me a lesson anyway, never get your hopes cause you might not be happy about the results.

by Doctorpuneet

If you ever had problem with the hotstar working, do not expect help from
Customer service. They have hired most unhelpful agents who do not understand how customer service works and means. I lost of password and requested to reset giving them details about my account including purchase history, credit care information, my personal details but they said they can’t help if I cannot retrieve my personal email to which the password was going to. Unfortunately, I used an old email which I don’t use it anymore and don’t remember password, they said they will not provide me the password or reset link despite of all the credible information. It was disappointing. I have $99 subscription with them. Ultimately I was able to retrieve my old email password and access the us hotstar account else I would never be able to use $99 account.

by Divineserenity

I am extremely disappointed that Hotstar chose to add advertisements on subscriptions. The reason given is also poor - “ads are placed to allow hotstar to offer such prices”. I would gladly pay more to have an ad free experience, and in fact, I did pay more. I have a subscription that started Nov 2019, which promised an ad-free experience. I understand if I choose to renew I would be bound by these new terms, but in my situation, I am not getting the services I subscribed to in Nov 2019.

This is n extremely poor move on Hotstar, coupled with a lack of notice to their subscribers. I will definitely not be renewing after my subscription ends if ads continue to be offered to subscribers.