DingDing app not working? crashes or has problems?

DingDing Status

Published by DingTalk (China) Information Technology Co., Ltd. on 2023-12-25

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Common dislikes about DingDing app

- Many users have reported issues with notifications and screen sharing during voice conferences.

- The app bombards users with constant permission requests.

- The search feature is limited and does not return accurate results.

- Some users feel that the app is not as good as it used to be and is primarily focused on studying.

Have a Problem with DingDing - Make It Happen? Report Issue

Common DingDing Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot DingDing app on iOS and Android devices. Solve all DingDing app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

DingDing iPhone Issues and Solutions

DingDing iOS app crashes, not working, errors
DingDing iOS app network issues
DingDing on iOS has black/white screen

DingDing Android App Issues and Solutions

DingDing has errors/crashing/not working
DingDing server network connectivity issues
DingDing has black screen

DingDing iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever DingDing app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix DingDing app crashes or not working on Iphone (iOS):

Close and restart the DingDing app on iPhone
Update DingDing app to the Latest Version for iOS
Uninstall and reinstall DingDing iPhone app
Update your iPhone to the latest iOS version

Fix DingDing on iPhone unable to connect to server/internet connection issues::

To resolve DingDing network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix DingDing black/white screen (blank screen) on iPhone:

Follow the DingDing iOS app troubleshooting guide Here →

DingDing Android App Issues and Solutions

Fix DingDing not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent DingDing app issues:

Force Stop the DingDing App
1. On android, goto "Settings" » click DingDing app. » click "Force Stop".

Update DingDing to the latest version on PlayStore

Clear DingDing App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "DingDing app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch DingDing.

Fix DingDing unable to contact server/ DingDing internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click DingDing » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got DingDing » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch DingDing on android.

Solve DingDing black/white screens issue on Android:

Follow the DingDing android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at DingTalk (China) Information Technology Co., Ltd., developers of DingDing.