Contact nbkc Bank Support

by Extreemly Displeased Customor

Somehow not just this app but the bank are worse than drinking the last inch of water in a dog bowl. Zero communication when theres an issue with your account, doesn't let you know when your card is disabled, theres no pattern learning for places you shop regularly, and I've had to go through 4 cards in the last 2 years.. On top of that, over all ive had $1400 frauded out of my account, and although the purchases were made in Jersey they were not reimbursed… I also have been flagged a fraud at this point almost weekly and i now get nervous whenever i need to pay for something. I feel like my money is just sitting outside on my front porch for anyone to take and i have no control over it, the app doesn't even give you all the information you need to access and you cant close your card on your own. Im finally switching to a different institution that will care about my access to my own money, i made this review after my card flagged and closed again…. And the rate our app popped up.

by Justbeingobjective

I’ve been holding a business checking account for a few months now. Here is my objective and factual take on this bank.

1) You have to pay about $20 for your first set of 50 checks. Other banks provide these for free, at least your first checkbook. Which in my case also took about a month to arrive, making it very difficult to issue payments to vendors and employees.

2) Your check deposits are automatically placed on a 5 business day hold. I don’t care what they write in response to this review, that is the truth. Every time I’ve asked ‘why’, I’ve been told by customer service that this is the case with new business accounts ‘until they feel comfortable with its history and age to reduce it to the typical 3 day hold’. Are you kidding me! How can your customers’ businesses thrive if you sequester THEIR money, with which they’re trying to grow their business to be able to entrust more money into your care?

Please, listen to your customers and adapt to their needs and the times we live in. I understand you need to hold a certain volume of deposits in order to make with interest the money you may not be making with fees. But these arbitrary rules that cut off the very resources that your business customers need to survive, undo much of the potential you all have to offer decent consumer services and products.

You can learn a thing or two in this regard from Capital One and SoFi, in the meantime you’ve lost yet another customer.

by BITWTJC

Opened an account with this bank just over a month ago. Today I got notified that my account was being closed because they don’t like their customers purchasing cryptocurrency. It’s things like this that push people like myself towards decentralized finance. Absolutely ridiculous for a financial institution to be so insecure. Good riddance.

…

In reply to this bank‘s response to my review;
Now you are blatantly just being dishonest. Someone left me a voicemail out of the blue to let me know that my account was being closed. That was the first mention of anything. No questions or discussions about any activity on the account. Just a simple, “Your account is being closed.” I returned their call. I reached out to them. I was specifically told that my account was being closed due to the fact that the only transactions on the account were related to cryptocurrency. I specifically asked if nbkc takes issue with their customers purchasing crypto. The response I received was a very firm, “Yes.” So you can try to paint yourself in a better light when responding to my review, but the fact of the matter is, your principles are your principles, and a liar is a liar. But if you have any more questions or concerns, you can feel free to reach out to me. I believe you have my number.