Contact AlwaysOn Wellness Support

I’ve had numerous problems with the app but the most recent is the most annoying. Going on day 13 that the app pulls in information from Apple heath but doesn’t actually award points for the data. Every 3,000 steps should equal 1 point and there have been numerous days now where the app shows Apple health step information well above 3,000 steps, but not a single point has been given. I’ve tried everything to reset the connection and nothing works. Something within the app is broken because the Apple health information is shown within the app, but the app is too broken to even recognize it to award points. Extremely disappointed in this below average app but unfortunately I’m stuck with it.

This app locks me out more often than it lets me in. I know my passcode and my password, I log on daily (when it lets me),but I have to call someone every month to get my password reset because I’m locked out. Please fix the app so it won’t lock you out when you are giving the correct info. Orrr make an easy to use password reset that doesn’t force me to call a customer service agent every single time. No one ever picks up until I’ve called 8 times, they call you back at the most inconvenient times when they “hold your place in line”, and then don’t give you a direct line to call back so you have to go through all the crap again. I hate that my employer uses this for incentive because this app is literally useless.

Well that was a waste of time! Typical government low bid BS. Somebody got paid big I’m sure to create this useless app and then charge insurance companies triple to use it. “Here’s an incentive to be healthy” and then they don’t follow through on their end of the bargain. You’ve earned these points now you have to search high and low to find how to use them. You don’t get credit for your activity half the time either. “Always On” is conveniently “Always Off” so they don’t have to give you credit for your visits or exercise. I’m sure I get the “please contact us at this 800 number” and we will resolve your issue reply. No I’m not contacting you. Fix your app and do what is right by the consumer! Ratings are less than half for a reason!