Contact NoWaste Support

It takes many many hours of upfront and ongoing investment to set up and use this app. It would be worth it, but it has proven so glitchy as to barely be usable at the best of times. (My husband finally swore it off a few months ago and said I’d have to do all the input and deleting myself, because it was so glitchy.) But the real issue is that the developer decided to move the database to a new server this month, and in the process MANY users’ food was lost, including mine. This is apparently the users’ fault for not responding to some notification that the developer purportedly gave that they’d have to export and then import their food. I still have no idea how this “notification” supposedly happened (I have no emails, noticed no pop ups, saw nothing in the app), so it was either a 1-time unclear notification, or it was hidden well. Regardless, my food is now lost and many hours of my life wasted, and my $6 for the app wasted. Seriously, just use a google spreadsheet to track your food.... cause this app is not worth the pain. The barcode scanning feature seldom works for our food, anyway. Edit: apparently the “notification” to export your food was in the NOTES TO THE UPDATE DESCRIPTION IN THE APPLE STORE. As if anyone EVER reads those; all our apps auto update. What a joke.

I loved this app and used it daily. Then I woke up this morning to find a new version which requires setting up a new account. My old (large) inventory of my fridge, pantry, two freezers, and spice cabinet are gone and unrecoverable. There is a way to import an inventory, but it requires having previously exported it in preparation for this update. There was no announcement within the app, by email, etc., to let users know about this. Instead, it was buried in the update notes (which, if you—like me—have apps set to auto-update—will never see). It would take me hours to recreate the inventory (and, ironically, some food waste will be involved, as I have some things I only have an inkling of the expiration on in my now-vanished inventory). It is now understandably difficult to trust that spending those hours in this app is a wise idea.

We signed up with this app and also added the pro subscription for $5.99 per year. The app has some quarks but in general its a good app. I would say the app deserves 4 stars, but support left us high and dry, so that gets them one star. We have used the app for about 6 months and have about 600 items in the list. All of a sudden when opening the app, the app greeted us with a welcome screen. This happened on all our iOS devices. We tried resetting the password but never got the email. We contacted support and for several weeks we did not receive an answer. We emailed them again, another few weeks have gone by, still no answer. Just as a test, we tried signing up as a new user with the exact same email address, a new account was created but all our items are lost and we cannot restore the $5.99 pro license. It seems our account was deleted! I leave this review and it’s up to you to decide if you want an app where you enter a ton of products, spend a lot of time doing so and when there is a problem, support does not care and does not respond. I am very, very disappointed.