Enterprise CarShare Reviews

My reservation got canceled last week and no email was sent the day before letting me know the car had to be taken out for service. This is a huge inconvenience and NOT good customer service. When things like this happen why can’t you notify the customer.

I would avoid at all costs. Their customer service is horrible in their cars are absolutely filthy but the cars are also not safe or well-maintained and break down during your rentals.

It worked great and I liked the convenience until I checked my ride receipts and saw a 84 dollar charge for a 2 hour ride. It took many emails to support to even find out the reason why and given how long ago the ride was, im not even sure their reasons for the fees are legitimate. Also make sure you have your own money to spend on fuel because if you happen to be tight on money and their fuel card doesn't work, they'll charge you fees for it even if you talk to their customer support.

No way to see past trips or to confirm that you've successfully checked a car back in. Navigation not intuitive.

EnterpriseCarShare keeps crashing after trying to open

I reserved a CarShare a week in advance because I knew spots fill up quickly and then three days before it got cancelled because the car was in service and i couldn’t find another time for that day so my plans were ruined!

Car variety, customer service as well as forgiveness MUST improve in my personal opinion. Other than that, not to bad.

I love the option of having a car for as long as I need it & not have to pay an exorbitant amount for a full day (which is a waste of money for me) plus mileage plus gas, plus, plus, plus whatever other fees on top of that. Fine if you’re a tourist but not for a local, like me, who doesn’t have that kind of money.

One question, though. I prefer the Waikiki Sunset location but it seems that it’s no longer available. Is that true? It’s much more convenient for me since I only have to walk around the corner, and if I have groceries, walking from Island Colony is more difficult.

Mahalo, Enterprise.

I wish they would show you the car rates with and without the two optional insurance add-ins. Hard to compare based on only the rental charge.

I think EnterpriseCarShare is great! One thing that is not available that is very important is the option to sort by both price and location. Or even just by price. Another option would be to list the hourly price estimates by the types of car in the car option filter.

My university has Enterprise CarShare and it’s wonderful. Allows us to live without a car in a relatively suburban area.

The service and app are great. Easy user interface and easy to access the car. I wish they did some sort of dynamic pricing — to offer lower rates in the morning, for example. Right now the cars often get booked midday, but are free in the morning and evening. A differentiated pricing structure would balance that our more.

Very quick and easy to use.

With all the competition out there enterprise car rental stands out above and beyond!

The most efficient and and effective app ever , As simple as ABC’ & 123’s , now if that’s not simple then Houston we have a problem , I love care share.

And customer service is excellent

Love car share it’s much better than Zipcar I had an account with zipcar they are so horrible with their service. They are really expensive with their rates

CarShare is an excellent way for college kids to get around without spending a huge amount of money on Uber’s. It also gives the freedom to be spontaneous on outings with friends

I haven’t had a car for a year. This service is very easy to use and reasonably priced. I have never had an issue and have rented 3 times so far.

I wish there was more availability of vehicles near my address. Love the location on 143 in the Bronx, however there are only like 3 cars there and seem to always be unavailable. The minivan is always available. I think having locations near the many places where other car sharing companies are located, would be a very wise and profitable idea.

CarShare is easy and enjoyable don’t have to rush and have you a lot more time you can choose the mins and hours