Contact UpKeep Work Order Maintenance Support

Often when you tap on the work order brief description to see the full written order, it will not load the next page. It will hang with a blank page. This is really frustrating when you’re on site and just trying to remember which unit needs the disposer (for example) or what’s the tenant’s contact info. Why is it necessary for the work order to be broken up into two pages? For all the details you need two taps to go to a stupid pop-up page. The work order should be on one page. Who’s got time for buried details or phone numbers? It’s nice that tap to call is enabled on iPhone, but why can’t text be an option? Nobody answers their phone anymore — they text. How old are the developers?

Great program. Has everything I need except a general requester can not see notes left by tech. They just get an email that says “hey!” “work order complete”. This is very unprofessional and appears like it’s from a 12yr old kid. I have over 60 locations with 2500 employees. 1/3 of which can enter a request. If they want to see comments made regarding repair I have to send out individual invites to each person to make them a user in the system. Not going to happen. Currently shopping out a new program as a result. Hope upkeep can make updates internally to change this before we make or own changes.

I worked for a very large company in South Florida that provides pool and beach services for over 90% of the beaches and resorts. Due to the large size of our operation maintenance and the communication of maintenance needs is a huge task. But with upkeep we have found a way to communicate issues flawlessly.