Contact Luminair Support

by Bobbyboi

Used to use this app flawlessly for four years now all other versions have been great experienced crashing now and then but not to the point where I was worried to use it for a show. Then luminaire four comes out they start a subscription model where you have to pay every month I came in and I do it because the pop-ups in the watered down version of Luminair for that was trying to be passed as the legacy Luminair was way annoying I also wanted to use certain effects features that were not accessed in the legacy version. But this app consistently crashes now all I’m trying to do is pick a color the second I click on it boom crash I force close the app open it back up try to do it again crash. Seems like this should be getting better considering now that we’re paying monthly, and I thought that was the point but here we are isn’t the only problem I found that I’m seriously disappointed and I wish there was an option to revert to an older version that was more stable and reliable. I’ve recommended this app to many people who have loved it but sadly I will be turning people away from it unless any of this gets fixed.

by Joey USA1776

Prior to recent subscription update, there was the ability to add multiples of a light fixture and add them as different channels. Now since the update they are acting like this is a premium feature set. There was also the ability to change how you could adjust colors on LEDS. But that’s a premium feature as well? Also saving and transferring a lighting show is now a pain in the neck because of the new subscription based model. I get that the company needs to make money. But turning their backs on faithful customers, doesn’t seem like the way to appreciate someone staying with you for so long. I’m sure they are going to continue to attempt to switch all previous customers to the new subscription model by continuing to claim that more basic features are “premium”.

I would love to talk about how good this app is, but with what they are continuing to do, I don’t have a whole lot of nice things to say about them currently.

by CirqueSanity

When you pay $100 for a premium App, you expect the developer to include you in basic updates to the software. 1 month later the company cuts off its entire paid user base and requires a subscription to use any of the new (basic) features. It’s not that functionality has been removed, but considering the price of this app, there was an expectation that it would improve over time.

It would be appropriate to grandfather-in your loyal users who predated this update since they’re mostly quality of life improvements rather than radical changes.

As a long established entertainment provider in LA we have influenced a number of professionals to try your app and we are very disappointed that you have gone this route without including your paid customers.