Contact PA Lottery Official App Support

I made a small deposit to try out the new games. When I went to go confirm everything, it gives me an error message. Then, I see the charge appear on my credit card. I had to reach out to support twice. The first time I told Liz L. about the situation and she had to reach out to the payments department. Wait for a few minutes then as she was responding to me, it mysteriously logged me completely out and kicked me out of the chat. I then had to send them another message and retell them the story to Alexis D. She told me that I would need to call them after 9am to fix it. I was livid. You stole my money and are not even going to put a support ticket in? I’m a Director of Customer Service and I cannot believe this horrible app and customer service. Neither seemed to really care. And I did not try to deposit anything else as the same error might occur. I wanted to have a quick fun gambling session but it was completely ruined by your technical issues and unhelpful Live Chat agents. I’ll stop using iLottery and will delete the app once I get my money back.

UPDATE: I followed the suggestion of another reviewer to delete, download and reinstall the app -- it now works, at least the two functions that I use. Why Scientific Games (the subcontractor who developed and maintains this app for the PA Lottery Dept) updated the App Store version, but haven't released it to all current users is very poor! ----------------- Original comment: This app used to work fine for me-- used it for a couple of years now, mostly to scan-check a set of tickets, or to do scan entries of a pile of tickets into the Second Chance Drawings. Now it immediately crashes upon loading the app-- green and white splash screen displays for not even a second, then app closes. I'm stuck on iOS 8.x (the last version Apple has released for older iPad 2s). At first thought that might be the issue, but I see from other reviews that many other people with newer iOS devices are having the same problem. DEVELOPERS (Scientific Games, not the PA State)-- GET YOUR ACT TOGETHER-- NEED TO DO MUCH BETTER TESTING BEFORE RELEASING UPDATES !!

After being a loyal customer since the app came out customer support said they were “sorry” after I won 1,000 dollars but when going to withdrawal the money just disappeared. The transaction history also disappeared. I won 1,000 finally after all the money I spent on pa lottery and they are just really sorry. The support was unprofessional and robotic and have no compassion for people. I’m outraged by this incident and the fact that if you have an issue depositing they do whatever takes to get your money but when their site messes up as it did the entire day and you win they are just sorry. Every time I reached out to customer service I was kicked out of the app. It wasn’t a connection issue because I play it all the time from the same place. I wouldn’t recommend anyone to play here because you will never win and if you possibly do there’s a large chance of something like this happening