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Listed below are our top recommendations on how to get in contact with NBA: Official App. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact NBA: Official App. Discover which options are the fastest to get your customer service issues resolved..
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The new (forced) update has broken the app for me. Anytime I try to open it, it tells me I have a slow network connection and it can’t open the app. I don’t have a slow network connection. Everything else on my phone works fine. I’m running iOS 12.3.1. I’ve tried the app on WiFi and 4G and I get the same result every time. I’ve also updated to the most recent version today, and it still won’t load. This is why forcing people to update their apps is a bad move. I’ve hated it every time you change this app because I’ve always been afraid that it would break the app for me, and while I know it means there are new features with the update, it also puts the app at risk for breaking for people with older phones and/or iOS versions. Forcing updates is kind of a jerk thing to do, especially when it’s clearly not for security purposes (like an email app or something related to sensitive data). Let the fans decide if they want to update to get the new features or not. It should be our choice, not yours. I’m perfectly happy with running an older, feature-lite app if it means that the app will actually open and work.
I recently purchased an IPAD and was excited that I would be able to use my League pass subscription to watch games so that I didn’t have to constantly use my phone. To my dismay, I learned I can’t watch the games on my iPad. Not sure why when my iPad is not just the WiFi version but the version that uses data. Why allow the device to download the app and not be able to use it to its full capabilities. The app on my smart tv does not work, it constantly says the game will be back shortly, but when I look at the app on my phone, the game is in progress. The same with my Xbox. And before anyone says it’s probably the WiFi signal, it’s not. It streams just fine with everything else. Also, if you have NBAtv with your cable subscription, or have the league pass subscription, you should be able to watch games that air on that channel. Sometimes you’re not home to watch it on tv and should be able to take advantage of the high price you’re paying anyways. I will most likely discontinue my subscription after this season. It’s not worth the money anymore.
First, I subscribe to all of the other major sports official apps (MLB, NHL). I have subscription services with all to watch my home team since I live out of town. The NBA app is by far the worst. Many times there are errors and user experience issues. The other day it took logging into “Watch” several times before it was a live feed, as it was displaying what occurred nearly a quarter ago as live. Then for an entire night, all of the scores were hour+ behind which obviously fed other apps since the Yahoo Sports app was also showing the same hour+ lag in scores for NBA games. Second, this is the only official league app where you need to watch a 30 second ad just to see a 90 second highlight! That’s crazy that they’re so interested in ad revenue that they cripple the user experience and force a user to watch an ad before seeing any highlight videos. Totally dissuades someone from wanting to watch what happened in other NBA games that they didn’t watch live.
By Tyler Chacon
Jan 04 2021
Please cancel my subscription. Please do not charge my card any more.
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