Contact Find My Fitbit Support

So about a year ago I got a Fitbit for Christmas and I just recently lost it for the first time and was not happy about it… Trust me. As I was searching through the reviews and ratings it look like it was a very good app so I downloaded it and lo and behold I had a problem. I didn’t really like it because it didn’t tell wear my Fitbit was it just give you hints and I spent over two hours looking for my Fitbit and still haven’t found it I don’t really like this app I just wish it would be a little more specific and it also keeps jumping around so it says hot when it’s supposed to be cold and warmer when it’s supposed to be hot or cold or whatever it’s just really hard to know what it’s saying so I don’t really like it I would not recommend buying this app especially if you have to find your Fitbit in a hurry and for The price that it is I would not recommend this for people just trying it out because it might not work for you and you might be very disappointed like I was after I saw all of the amazing comments I thought it would work 100% and I would find it right away but like I said before after almost 3 hours I still could not find my Fitbit and was very disappointed in all of the good comments saying it really worked it was a waste of money in my opinion and I am not trying to be rude or anything I am just giving my review thank you for reading this and have a good evening/morning/afternoon! Thank you, glitterfart_123

My wife got me a Fitbit 115u for my birthday last year. This month I noticed the watchband starting to fail so I ordered a replacement last week to be delivered Tuesday (3-12). I work a physical job on a farm not an office cubicle. So of course the band failed Monday the day before and it was lost at work that morning. The afternoon I had time to look for it so I downloaded the app. I retraced my steps several times without success. That night I ordered a replacement Fitbit. Tuesday afternoon I found the band but no fit bit. I had walked over it before the snow melted and exposed the band. I figured the melting snow broke the Fitbit and destroyed the signal. Turns out I was wrong. This morning feeding livestock I found the Fitbit next to a cattle bunk a few feet from where I found the band. While using the find my Fitbit app Monday afternoon I had literally walked two steps from where the Fitbit was found 2 days later. But no hit from the app. And the Fitbit was still turned on and battery had not died laying two days in melting snow. Now with the Fitbit on my wrist when I turn it on the app it still won’t pick up the signal a foot between phone and Fitbit. I would give it Zero stars if I could. Very disappointed it failed and I spend 6$ and change including sales tax. I have no confidence in the app if the band ever fails again resulting in another loss.

First time I used it started to read the instructions but then clicked on the app and it all fell in the place without explanation. Found my Fitbit and less than two minutes!! Found it while the app said it was “warm”… It seems to take several seconds for it to move to the next level of “warmness”, which is probably why it tells you to walk very, very slowly while you search. My only complaint is that I purchased and downloaded it to my work device, which I will need to return in a few days, but did not think that was a big deal because I purchased the app using my Apple ID used across all my devices. But when I went to download it from iCloud on my personal phone it wants to charge me another $5.99? But I already bought it! That’s my only complaint, and that one issue does get under my skin in a big way. I’m very selective with apps that I choose to purchase, and I didn’t anticipate this one wouldn’t allow me to download the app from the cloud onto my personal device without having to pay for it again. Thank you, but I don’t wish to pay for it two times. Or more depending on when I get my next phone!