Contact Fitbit to Apple Health Sync Support

by 1st Second

Received a Charge 3. Of course, no user manual but I expected that. Tried to set-up Fitbit acc’t from iPhone 6S but wouldn’t connect. Downloaded the App for $5.95. Couldn’t use App without Fitbit acc’t. Rambled on over to the computer. Set-up acc’t and found that the Fitbit App should not be downloaded before acc’t set-up. Too late for that tidbit of news! Still, tried to work thru the problem. Went back to iPhone, opened App, and logged into acc’t. Selected ‘Fields’, etc and chose ‘sync’. Said no. Asked me to download ‘Health’ App. Did so. Of, I know there’s nothing in health App to Sync but it tried. Told me my device was sync’d. But nothing in iPhone, nothing on computer, and the Fitbit won’t turn on. Somehow I don’t think it matters. I’m pretty sure it won’t work either! Now I’m no technophile but I’m certainly no amateur at these things either. My take is this: if the manufacturer of a product doesn’t care enough about their customers to include a “Getting Started” instruction manual in the product box, I don’t think they deserve my business. Unfortunately, this Fitbit is going in the trash.

by Ic00668

All these people know is that some third party script kitty wrote them a script to auto-reply to every request for help, like all poor support systems it simply links to FAQ listing. When they read the customer’s reviews, they criticize the purchaser for NOT understanding poorly written FAQs. These FAQs are also generic and written by the same third party script kitty. They script kitty author simply uses a find and replace feature to change company and product name from a common template. Do not bother to request help.

Their auto-reply to the above concern says this; “Hello, we have an auto reply when you first contact support detailing what information we need to help you. We respond to all support questions personally”

That is retarded, to first acknowledge you use auto reply then in the very next sentence you state you “personally” respond to “all” questions, how completely moronic is that for a two faced liar. Oh edit most liars are morons and most morons are liars …my bad!

by Heygiggle

I purchased both this app and the myFitnessSync Health to Fitbit version, paying nearly $10 for the pair. I was firstly enthusiastic about this purchase because it does assist with conjoining all health information to the Apple Health app. However, the supposed automatic communication has yet to function, despite tweaking permissions. By my experience, syncing only occurs manually by pressing the “Sync Now” button. In addition, because I had not manually synced my information through the Fitbit to phone prior to going to bed, when I synced in the morning, it only registered my movements when my phone was on my person. As a result, over 8,000 steps and 78 active minutes, etc. recorded by my Fitbit are missing on both my iPhone Health app and Fitbit app. I tried syncing with the Health to Fitbit as well to remedy the error, and it did nothing.