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by Jetsetlady

Now that I’ve been burned by Headout, I am finding all sorts of similarly terrible stories posted by online reviewers. I have no idea how they manage to hide these reviews on google and maintain a decent rating. I used their app to book a tour in Barcelona a few days ago and it was a complete disaster. I paid and showed up for a tour that didn’t exist. (There were others who had also used Headout and showed up for the same “canceled” tour.) Their customer service had no idea how to handle the situation and could offer nothing but a “we messed up” email and a promise of a refund. When I explained that when you ruin somebody’s vacation, you actually need to step up and offer them a free tour - they refused. After much back and forth they finally offered a free tour of a different attraction that was a fraction of the I price. We said “no thanks.” Simply disgraceful. The next day I booked the same tour through a different company and it was $60 cheaper so I think Headout also overcharges from what I’ve been reading in other reviews. Please don’t trust this company! I wish I had been able to find any accurate reviews when they popped up through my search on google maps.

by Jasonhersh004

I had a trip booked to Paris, France in March 2020. Booked all of my activities through Headout, however we had to cancel due to the Covid-19 crisis. I asked for a refund THREE WEEKS AGO, have yet to see it. I’ve emailed Headout MULTIPLE times and every time I get a response such as “oh we are working it” or “we have a lot of volume” which I do understand that it is difficult to contact vendors now, BUT I SHOULD NOT BE ON THE LINE FOR THAT. Headout will scam and cheat you for all you are worth- I spent over $1200 on my activities and they are hoarding it due to their business suffering. I would have never guessed when I booked this trip it would be in the midst of a pandemic and Headout is using that to their advantage. I plan on going to Paris (which has been a dream of mine for 30 years now) next year and you can be sure I will NOT being using Headout for those activities. Viator is much more reliable and they allow you to cancel your reservation up to 48 hours before the activity takes place. They do not HOARD you money because THEY are suffering. Please save yourself the pain and suffering and DO NOT SPEND YOU MONEY ON THE SCAMMING, MONEY HUNGRY CORPORATE SHARKS.

by Marsh-daddy

Don’t believe any positive reviews you see about this company. I can’t speak for experiences in America, but for activities in Europe simply read their trip advisor reviews. Most negative reviews are real people, they just flood reviews page with not reviews to cover up the bad business practices. I bought tickets for the colosseum in Rome to skip the line and showed up 30 minutes early so as to not miss them, my guide never showed up. Headout Tours customer service will respond to your complaints by asking for a time stamped photo of you at the meeting place, and then untruthfully claiming you somehow missed the guide and claim it’s your fault. Even if you happen to actually get the product they offer, it’s not worth the risk of being scammed. These morally bereft scammers should be the last company you choose, and notice that there are no ways to cancel or get a refund for these events. Use at your own risk, this company will likely get shutdown some day once enough people catch on