Contact Headout Support

by Condonray96

Where to begin…

Headout contacted me less than 18 hours before my scheduled tour to notify me it has been canceled.

They provided no options for rebooking as they canceled to late, and no other options were available!

I reached out through email, and never got a response. I waited 45 minutes for live chat, and they told me they couldn’t help, and would need me to wait for an e-mail update. I’ve spent 3+ hours of my vacation trying to get this fixed, and I paid over $100 for my tickets.

I work in support, and I can tell you this has been the absolute WORST experience with a customer support team. This is gross negligence, and it has ruined the last day of my trip to rome.

PLEASE STAY AWAY!! THEY WILL TAKE YOUR MONEY WITHOUT VERIFYING THE TOUR FIRST, THEN WILL CANCEL SO LATE YOU HAVE NO OTHER OPTIONS.

If I could rate this company a negative 5-stars, I would.

by Brewse

Open app, try to log in, it sends a link to your email. Click link, that opens Safari which then opens App store which lets you re-open app, but you haven’t made any progress getting logged in.

Confirmation of ticket purchase arrives in email. Aggregation of getting logged in repeats (even though only a minute or two has passed), as you try to get official ticket. Finally reach a webpage (having given up on the app) that has a download link for PDF of ticket. Hit “download” and the PDF is pulled down but not shown in Files (just in Safari recents). When you realize that, you can show the ticket-taker, but you might have multiple PDFs to search through for the (in our case) 5 that are needed (look at the last bit of the looong file name to distinguish one from another and its duplicates).

by Jetsetlady

Now that I’ve been burned by Headout, I am finding all sorts of similarly terrible stories posted by online reviewers. I have no idea how they manage to hide these reviews on google and maintain a decent rating. I used their app to book a tour in Barcelona a few days ago and it was a complete disaster. I paid and showed up for a tour that didn’t exist. (There were others who had also used Headout and showed up for the same “canceled” tour.) Their customer service had no idea how to handle the situation and could offer nothing but a “we messed up” email and a promise of a refund. When I explained that when you ruin somebody’s vacation, you actually need to step up and offer them a free tour - they refused. After much back and forth they finally offered a free tour of a different attraction that was a fraction of the I price. We said “no thanks.” Simply disgraceful. The next day I booked the same tour through a different company and it was $60 cheaper so I think Headout also overcharges from what I’ve been reading in other reviews. Please don’t trust this company! I wish I had been able to find any accurate reviews when they popped up through my search on google maps.