Contact Alto Pharmacy Support

by Tttia75

I used to use NowRx and was very happy, but I moved to SF and had to find a new pharmacy that delivered. I understand pharmacy’s have a lot of laws and regulations, but they wouldn’t let me fill my medication even a day early and made my doctor send a new prescription. This is frustrating bc I basically have to run out before getting a refill. Another time, I was supposed to have my prescription delivered Friday and I confirmed with the pharmacist at 8am that they would deliver that day. Then, at 2:30pm, they tell me they are out of stock and cannot fill until Monday. At this point, it is too late to call my doctor and they could not transfer to another pharmacy. I was on hold for 30 mins and a person said they would give me a partial refill the next day, but they would not respond to my messages on the app for 48 hours. Now, I am trying to fill for Monday and it still won’t let me. This pharmacy is a joke and this is at least the 3rd time they have been out of stock of the various medications I needed. Their customer service is garbage. I am suffering without my medications and they are ignoring me. I’ve literally never had such a bad experience with a pharmacy or even retail/ customer service in my life. Next month, I will find a new pharmacy that isn’t poorly run and neglectful of their patients. Use NowRx instead if you can.

by Evilcow

This is the third time Alto has told us that had a prescription ready when they did not. These are opiates and put my father into serious withdrawal. Now my mom has had NECK SURGERY!!!! and they promised they would have her medicine and they did not. We can’t get a hold of anyone and anytime we do they say they will order it or get it figured out but they never do. Now my mom is howling in pain in tears because they can’t figure out how to get there medicine in a consistent matter. To make this all worse for my fathers script they said they didn’t have the medicine, when the woman on the phone forgot to put us on hold she talked about having the name brand script in, but that they didn’t want to take a loss on giving it too us. When we caught them on this lie they made an excuse and finally gave us the medicine the ALWAYS HAD!!! They were going to let my dad end up in the hospital because they where worried about losing a little money. They are disgusting and I can’t wait to switch pharmacy. I hope you guys end up in court.
Updat: they messed up again and my moms gonna end up in hospital. 5th time it’s happened you guys are going to kill someone you monster.

by Hellspawn7

The app itself is glitchy and frequently gives incorrect delivery dates when checking out with prescriptions.
The service is terrible. Very slow. Only worth it for very simple prescriptions. If you have upwards of 10 prescriptions you can safely assume that they will screw up time and time again. When you have issues it will takes days, sometimes weeks for them to get back to you. Trying to get ahold of a representative can be a nightmare with wait times easily over 20 minutes, at times over 45 minutes.
They seems to save money on slashing customer service and support which ultimately wastes more of your time trying to chase down solutions for the problems their system creates.
The problem with this app is customer service is completely cut out. Their system is so unsophisticated that it will charge you for medications normally covered by insurance if you take a between dose of a medication (ex a 100 mg and 250 mg because the manufacturer does not make a 350 mg dose). I tried speaking to them about this and they said they would fix it but the problem remains. Not worth my time or money.
Do not get prescription needles filled with Alto, they will send subpar needles that are awful to use and retain air in the needle. Upon speaking to them they leave the message unanswered for over a week.