🏷️ About:
ExpressVPN is a fast and secure VPN app that allows users to browse the internet safely and privately. It offers a 7-day free trial and has a fast VPN server network with unlimited bandwidth. The app provides powerful online security and industry-leading privacy protection. It also has a next-generation VPN protocol called Lightway, which offers greater speeds, security, and reliability. The app is available in 17 languages and has five-star customer service.
- ExpressVPN provides fast download speeds, ranging from 30 to 150MBit/s, which is more than enough for typical internet usage.
- The service works well for video calls, even in areas where they are blocked by ISPs.
- The VPN service is reliable and always works as advertised.
- The customer support team is accommodating and receptive.
Read 31 Customer Service Reviews 👿🤬😡😠💢😤
4.7 out of 5
Improved connectivity?
2022-05-22
by ManifestAwareness
Not so much... so sorry I did this update! This is just par for the course with this service. Having an iPhone, it is important that I stay connected to receive timely messages. I’ve never had this experience in the year I’ve had this service. I actually set up a shortcut to bump my WiFi off and on to get reconnected, and I use that shortcut constantly because ExpressVPN requires I hit the circled X to disconnect from the service to choose another location. That leaves my connection unsecured. And if I want to use a location not in the main list, I have to enable the All Locations option every. single. time., though I choose that option every. single. time. I mean, how hard is it to have a list of favorites at least? It seems to be designed for maximum aggravation. And I’ve also been through the “try this... try this... “ tech support theater. C’mon folks, how hard is it to create a better user experience? Staying connected more than three minutes and changing locations shouldn’t be this frustrating. What would this service be like if the providers actually cared about their customers’ experience? We can only wonder. #igiveup
You can only cancel subscription via chat on the website.
2022-06-23
by Amosel
That’s definitely a fishy tactic to keep users around. All in all I have been satisfied. But I am using this review as a way to 1. Notify you of it. Because I am sure it will not be something most people appreciate. 2. Hopefully let Apple know of it, because there are many users like me who started using this service by downloading ExpressVPN from ExpressVPN Store and then converted to credit card subscription so they can use it on their Mac as well.
Here’s the whole story: I started using this service with the iOS subscription. I then needed it on my Mac so I move to a CC subscription. Now I wanted to cancel it I went to the site. I search ‘cancel’ in the help section and there it was written that ‘Customer paying with credit card or Paypal will not see manage settings if they have already turned off automatic renewal. For further assistance please contact the express vpn support team via live chat. On the chat with the support person they I said I wanted to cancel my subscription. The rep told me ‘Thanks please bear with me for 2-3 minutes while I quickly review your accounts ‘ the immediately followed with asking why I was to leave the service. I replied that I find it a fishy tactic bit to provide with a cancel button. The rep then told me that there’s actually a way to do that. So I went ahead and did it. I still think it’s not cool.
The recipe on how to ruin the fantastic product!
2022-07-24
by U1y553s
I think the customer support will be able to explain or pass this to CEO or CPO. After being your customer for nearly 3/4 years, I decided to cancel my membership/subscription. I just cannot and will not finance companies, especially in tech, which cannot be extraordinary at customer service. If this is still not clear for the CEO, then it is time to reevaluate the strategy. The customers, especially the paying ones, might not be right and are difficult sometimes. I am not an exception, but you guys were accommodating and receptive, and then, COVID19 happened, and all the live chat and assistance happen to be inadequate.
It is not the support team who should be evaluated by all means but the individual in the company who takes away from the customers the functionality to solving issues (live-chat), which your customer support team does well, as far as all my prior experiences. In another symbolic way: you cannot win a Ferrari race with a Mazda!
I would have been very much happy if the customer support team was given the right tools to interact and support the customers like me! Stakeholders should feel personally responsible for what this product became. I just checked the rest of the reviews, and I believe this is just confirming my opinion.
Don’t Waste Your Time
2022-08-25
by JoshL13
Everything starts off fine, but after about a month the issues will start. At first I thought it was just my wife and operator error, but a month later I started to have more and more issues. So let’s begin.... do you love scrolling through your news feed or watching videos on Facebook? Not anymore after a joyous ~15min you’ll be forced to troubleshoot your connection as it drops and struggles to reconnect. When and if you get it working again, usually by manually disconnecting or switching locations Facebook will force you to begin anew as it refreshes your feed since you just got on the internet...again. You will get to spend quality time with customer service time and just when you think their advice worked... guess what... it didn’t. Lost connection, waiting, manually disconnecting, trying to reconnect, waiting, manually disconnecting, switching locations, more waiting, manually disconnecting, switching locations, and more waiting, deleting app, reinstalling app, more waiting, resetting settings to prescribed settings per customer service, trying to connect, more waiting, restarting your phone, more waiting, contacting customer service, new prescription settings, and finally a connection till you guessed it... tomorrow or sooner just to start again.
I installed ExpressVPN with its default settings, but ExpressVPN immediately started reporting that it could never connect, internet traffic blocked. When I contacted support, they told me to ignore that message because ExpressVPN was really protecting my identity. Really?! So what else am I supposed to ignore about ExpressVPN or not trust what it’s telling me? Talk about a loss of confidence! How can a company put out a product that is solely intended to protect one’s identify, but ExpressVPN cannot confidently report that it’s doing so? And I’m supposed to trust some nameless tech support person that everything’s ok? Unbelievable!
It gets worse. I asked for a refund as a result of this malarkey, which they processed. But when they did, ExpressVPN remained in my phone and disconnected it from the internet. All of my apps stopped working. I could not call an Uber or Lyft, could not call for help, and could get no ride to the airport at 5:30 am in the morning when no businesses were open and no one was around. It took me two hours of troubleshooting to figure out that their app’s vpn entry was blocking my connection , and I missed my flight!
This could be the worst app experience of my life.
Don’t buy something that is broken
2022-10-27
by Grantman30
Update #3 - So I’m insisted that I reach out to support even with them knowing that I didn’t renew . 30 mins later their exact words are ( do you want to renew so we can troubleshoot the problem?) once I see positive reviews I’ll be more inclined to reconsider. I can’t stop laughing. Let me sell you a car that doesn’t start
Update #2 - auto renew turned off. For those who wish to discontinue express VPN make sure your auto renewal is turned off. I noticed another update from 6 days ago. I never told they released it. The last to updates screwed it up. I’m not going to even bother. Best of luck to everyone finding a better iOS vpn UPDATE:: just a robot asking us live chat. Unbelievable that they can’t see their own issue. I’m so happy I paid only for a month. They don’t want to fix anything. They just want to delay and pass the buck Well there you have it. Support insist everything is okay with a ton of the same complaints. And the robot responses crack me up. Express you need to be 10 steps ahead not 20 steps behind. Get your act together. It was working fine a week ago. To bad express lies. If you live in China get a different VPN. Thank god I only got a month
A lot to be desired
2022-11-28
by Beautiful Chengdu
Being a subscriber since August 2020 while traveling in Taiwan and China during this period of time. Using it while in Taiwan was no problem at all. Access was pretty smooth and successful anytime. However, within China, it was a totally different experience. The VPN version used on my devices is pretty up-to-date since I check constantly. Within China, connection is hardly ever successful the first try at all times and the process seems sluggish regardless of the VPN locations (Hong Kong, Japan, Singapore, and US, etc.) I tried. Even when connected, the connection didn’t seem to be stable and long lasting. I said so because I have a company-used VPN on my devices as well. So, when I get frustrated with Express VPN at home, I will take advantage of the company VPN. When I do so, I pretty much get connected right away. There is nothing proprietary about the company VPN because it is just an app downloaded from the Apple App Store except the company pays the subscription. I’m still giving Express VPN benefit of the doubt due to the good comments I read online. However, I can’t said my experiences match well with those good words and my patience is wearing thin.
Good VPN... When it actually works
2022-12-29
by ChopUTD
I’ve been using this app for a few months now. When it’s connected and working properly it’s a pretty good service. Before the latest update I would occasionally have a connection drop, but it didn’t happen often enough to bother me. Since the update my iPhone is constantly disconnecting from the VPN servers. Doesn’t matter what server I connect to either. Sometimes when I unlock my phone it’ll have a hard time connecting back to the server and I’ll have to manually open ExpressVPN and select a new one. Other times it’ll drop the connection while I’m using the internet. There is no warning for this. All of a sudden it just stops working and I have to disconnect and choose a new server. This happens at least 10x per day. My connection actually dropped while I was in the middle of typing this review. It’s incredibly frustrating. There’s also no kill switch in ExpressVPN that I’m aware of so who knows if my info is being leaked. I understand every VPN service has connection issues from time to time but this is a constant thing. For the price of this service I expect much more out of it. I’ll be shopping around whenever my subscription expires.
Blocks All Internet Connection
2023-01-30
by Andre0599
Worked fine in the beginning then it began sparingly blocking most or all internet connection. I stumbled upon this by turning it off finally and miraculously everything working properly. Unfortunately I didn’t discover this until some months after having ExpressVPN . Additionally, I discovered that some websites still know my location. I’m outside the U.S. I’ve tried going to a U.S. website to make a purchase and I was rerouted to its foreign counterpart. Very frustrating as Asian sizes are not the same as American sizes. So I’m going to have to delete and go back to my old VPN.
Update: I discovered that not Express VPN is not the only VPN that that doesn’t totally hide your location. When trying to watch live sporting events with other VPNs, my my location was still discovered, so I added one star to the rating. Although I didn’t use their customer support, they responded to my review very quickly. They seem to really care about their product. There are just several more VPNs that are a lot less expensive.
I initially was all about Express VPN. In the beginning it worked as advertised. Two months later would drop unexpectedly and phishing spam seem to increase at alarming rate about that same time. Here lately it says I’m connected but apps or browsers report “timed out” or “no internet connection”. Tried different servers and that solves the problem short term only as the same issues creep back up, sometimes only after a day or two. I’ve had to uninstall ExpressVPN on at least 3 occasions to get it working. It does what it advertises but only w/certain browsers. It does work w/all major streaming platforms, you might have to try a few servers to find one that it will work with but that’s to be expected. I got ExpressVPN & subscription because I would not connect to a public WiFi/hotspot or even Barnes & Noble network for fear of my personal info being compromised, &, at the time our carrier did not have unlimited data. Connecting to a public hotspot is 50/50 that it’ll work smoothly, but I suspect that has more to do with the way the public hotspot is configured because on a private network ExpressVPN works decent, when it works. Bear in mind nothing is fool proof. ExpressVPN is certainly no exception.
Works very well but needs more features
2023-04-01
by Braydenjg
ExpressVPN is extremely simple to use and does exactly what the website says and does it very well. I couldn’t decide between this or Surfshark, but I ended up going with this. I only bought it for a month in case I want to switch. The connections are fast and this is great at unblocking Netflix. But the biggest reason I almost bought Surfshark instead was because it has way more features included like Adblock, multi hop, and privacy from search engines. Overall this app works very well and customer support is a 10/10. You can also use their website to change settings around like turning off auto renewal payments. They will email you when you need to renew at the end of your subscription period instead of doing it automatically. Yes I would recommend this and would buy again (if I don’t get swayed over to Surfshark) but if you add some of the added features like Surfshark has, I’ll be an this app customer for life.
Excellent VPN
2023-05-03
by TxLeeVee
We’ve been using EVPN for a couple of months. They’ve had regular updates and some minor UI changes. We use it on iPhones, iPads and Windows PCs. All connect and run well. I have one mini gripe, a slightly minor complaint and an observation pertaining to router upgrades. The mini gripe is that my iPad will connect to the guest wifi at work with EVPN, but my iPhone will not. Also, prior to 2 updates ago, it would connect my iPad in 30-40 seconds. Now, it takes 1-3 minutes with something closer to 3 being the norm. It seems to pause for some time between attempts. Before it appeared to try more rapidly. The minor complaint I was aware of going in; only 5 simultaneous connections. There are several services with comparable security and worldwide connections with more simultaneous connections for a lessor price. The 2 reasons I went with EVPN instead of one of the others was 1) to support a particular affiliate and 2) EVPN is the only one to have their no logs policy verified in the field. Reason number 2 was a distant second to no. 1. I really would appreciate more simultaneous connections. So much so, that I will likely go with a competitor when my current subscription expires, if EVPN has not increased that number. EVPN doesn’t appear to have verified compatibility with any wifi 6 routers. On the site I only found ACxxx capable or lower.
Nearly perfect
2023-06-03
by Michael Arnone
The service is almost great, sad to leave a mid tier review. But nonetheless I have to be honest, It is extremely annoying that the VPN fails to connect so much. The moment I leave my phone locked for more than 2 minutes, the service always fails to connect once I unlock my device. I have to physically re-open ExpressVPN each time and manually reconnect or else the service just puts my phone in this weird limbo state (iPhone XS). Even if I am still on LTE/Wi-FI, because it is attempting to reconnect most messages or apps will fail to load/send. The worst part is, when I open ExpressVPN to manually reconnect it always says that it is “reconnecting” but it never does. I have to temporarily disable the VPN & reconnect manually. Fails each and every time. Once again, if it reconnected automatically I would have left a five star review. I tried to troubleshoot via tips on reddit/google and I could not find a tip to help with this. If this issue gets fixed, I will undoubtedly update this to five stars.
Users in China
2023-07-05
by Nouozy
Without a doubt Express Vpn was magic for users in China back then. But I won’t recommend it or any other paid Vpn for users in China! This year has been horrible, it doesn’t connect even when it does it takes like forever to. You only get to use Singapore/Japan/Hk or USA LA 5. I don’t actually blame Express Vpn, because I tried using socks5 proxy and had the same issue. So it’s more of China censorship issue! I would have canceled my 1 year sub, just that my cousin in Japan is using it! Which by the way he is able to connect to all listed locations. It’s strange thou because now I am using the free Vpn and for some reason I easily connect but I don’t know why the paid Vpn doesn’t let me. Won’t say work on that because I know you guys are working on it due to the constants updat notifications I get on my phone, so I guess you guys should keep working on fixing the connection issue. For now I am stuck with the free vpns
Researching the many VPN services that are available can be a painstaking process, and with so many options to consider, it can leave you unsure of which VPN service will work best for your specific wants and needs... A private network service should be able to function properly and provide the service that it advertises without causing any headaches, and yet that’s not always what you get with some of the available VPN services... I’ve used numerous VPN services over the years, and the majority of those were disappointing... Finally I ended up switching to this app for both home and business network security and it has worked flawlessly for me without even the slightest hiccup... With this app you get a virtual private network service that will function as advertised to keep your network and personal information safe without causing any confusion or frustrations... The interface is simple and intuitive making it very easy to use... this app provides extremely reliable service that will keep you and your personal information safe... If you need network security for home or business, this app simply has you covered... this app is the perfect all around VPN service for your network security needs.
The very best forSpeed, Security and Privacy!
2023-09-06
by Chuckepoo2
The title pretty much says it all. Those are the three main reasons most people get a vpn in the first place. I’ve researched every vpn that I have been able to discover, personally had accounts with five other major vpn providers and talked to others about their experiences using this very important yet highly misunderstood service.
It is amazing to me that most of us browse the internet with rose colored glasses, especially anyone under the age of 40 who grew up in the internet age. If you take one thing from this review it should be this: PEOPLE LIE. OK, maybe that is kinda harsh. How about this: people will say just about anything to sell a product. They often bend the truth. Just because you read it on the internet does NOT make it true. There are no internet police verifying the accuracy of ads and misrepresentations.
I have found at least 10 vpn’s claiming to me the fastest,and at least as many to be the most secure or providing the highest levels of security. But dig a little and these claims are inevitably false. Only a few back up their words with actions. Express vpn more and better than any I have found. And no, I do not have shares in express vpn.
In this day of internet theft, government snooping into our private lives as well as the need to keep up with high speed internet service, only one can claim to be the number one provider of all three - Express vpn!
Do not use or waste your money
2023-10-08
by Kopper Sun Studio
This product is one of the worst I ever encountered. Continually disconnects. Continually logs you out. Good luck trying to get a password reset email, usually takes half a day. Keep in mind if you aren’t logged in and turned on you can’t use your device, 4K firestick, PC or iPhone. All don’t work for more than 30 minutes. Watching a show? Not for more than 30 minutes you won’t be. You’ll be disconnected. Which is awesome when playing a game and about to win and then you get knocked off due to this worthless app for zero reason. Then you have to reconnect all over again because your device locks up. Want to find your log in info or password? Nope. They won’t provide you that information. You have to wait on a slow to respond help desk. Then when they reply you have to go to a different website and then log in to see your help desk ticket but if you can’t get your password reset you can’t even look at it. Worthless junk. Save your money and headaches.
The best so far!
2023-11-08
by Bittersweet Symphony1
I’ve been using this app since 2015 and I am truly satisfied with their service. For one, data and information are secure. Two, it’s been working well here in China. VPN blockings are expected and sometimes they could take at least 3 days to get fixed, but they always get it done. I tried other providers cuz I wanted something cheaper, and they said they’d work even with the blockings. I found out they were all awful. Thirdly, downloading and installing are easy, except that you have to have the latest websites for download links for Windows. As long as there aren’t any blockings and Wifi signal is good, connection is fast and stable. I stream TV shows uninterrupted. Finally, awesome customer support. There was once where I felt I was being rushed and he/she was lazy and didn’t want to go through all the troubleshooting, though. But that was it. Overall, I’m satisfied and happy. I’ve recommended this app to a dozen expats here, even without getting the free one-month subscription :)). Keep up the good work, this app!
Fast but compatibility and connections issues on iPhone
2023-12-10
by ChemicalSmileBlues
I use this for my computer and it’s great, but when it comes to my cell; I have some issues. I am using a lab iPhone 6s+ iOS 14.2. Now there is 2 technical glitches... 1.) When I connect to Uber via my Wi-Fi; I can do so with the VPN on with no issues at all. Yet when Im away from home and I try to use it with my 4G LTE network; it won’t complete the connection while the Uber app is on. Not to mention the Uber app won’t work unless I disconnect it, and run it unsecured :-/ It’s a bit problematic for me. I also noticed that sometimes the Wi-Fi will connect without turning on the VPN application at all. I’ve noticed that even upon startup that it will sometimes fail to launch after the Wi-Fi has already connected :-/ I was under the impression that the VPN app wouldn’t allow a connection of any kind; until after it has connected? Anyways aside from those 2 issues; it runs great. Although I am much more satisfied with the computer version than I am with the mobile app. As I believe your version of the mobile app needs allot more work :-/ Thank you for your time!
I’m living in an area, which doesn’t allow any kind of video call services, they are blocked by the ISP's. I tried several VPN services, free and paid, and all were so slowly, that it was impossible to use the calls still. Because of the slow connection, I got interrupted regularly. I’m now a crazy happy this app customer since almost 2 years, and never had this issue again! It simply always works, and it’s always fast enough for everything I do. I have download speeds between 30 and 150MBit/s (slower speed on my “incredible” WiFi, faster speed on the phone with 5G network), which is more than enough for typical internet usage. Based on my personal investigation, it’s also a really safe connection. As I never had any kind of leaks in my connection. Thumbs up for this incredible service, I’ll stay with you forever if this things don’t change 👍🏼
About new version 10.0 – looks nice, but a new small vibration after the connection is established makes the bigger difference for me 😀 I like that small thing very much 👍🏼 Thank you guys
Won’t work from July
2024-11-26
by Best Of This Kind
I renewed my annual subscription earlier this year, got to say the service was stable and user-friendly which seemed to worth the high price point, but not so much ever since this July, all the locations went down and despite all their “our engineers are working around the clocks” the issue has not been fixed after months, and I have only benefitted from my subscription for less than half a year, now it just won’t work no matter how, I wrote several mails to the customer service requesting for 50% refund or extending my subscription until they fix the issue, but CS will only offer me 1 free month or cancel my subscription from now ( didn’t mention about refund ). How would 1 free month help me while your service down? And what kind of compensation that is to cancel my subscription without refund? Like other users have commented, there are lots of other VPN services which offer a much better price with quality functionality, let’s not waste our money here now.
Worked ok.... for a minute
2024-11-26
by Ranger_Rudy
When the service works, it works good. But when you are on a perfectly stable home WiFi system, and it either 1. Disconnects all the time, and doesn't tell you, or 2. Seems to "auto disconnect " after a period of maybe 20 minutes, and STILL doesn't tell you, claims your "connection unexpectedly dropped, reconnecting" (both a lie) it is more than infuriating. Since I updated ExpressVPN to the latest version (as of 2/19) it has only gotten many times worse. I have contacted their tech support countless times, and it's like dealing with level 1 Comcast tech support "is it plugged in", you provide all the stuff they ask for, and they provide zero useful solutions. Lots of "I'm sorry" and "have you tried the most basic stuff you have already obviously tried like try connecting to a different location " I am quite displeased with the reliability of this system, and unless something greatly improves, I'm done after my subscription expires. There's gotta be a better alternative.
WARNING: No mobile kill switch!
2024-11-26
by Mariomicale95
I spent so many hours looking at reviews of the best VPN services and Express and Nord were always at the top of the list. I decided with this one because it seemed like the fastest.
BUT when I downloaded ExpressVPN I was informed by the support (very quick btw) that unlike their desktop apps, their mobile apps have no kill switch feature to block internet if you’re not connected to the VPN. I witnessed my device try and connect to the VPN lots of times but was unsuccessful, and I had no way of knowing this unless I wasn’t actually looking for the VPN icon that appears at the top of my phone. This feature is critical to anyone who never wants their privacy broken.
I want a RELIABLE VPN that works all of the time on all of my devices. If my phone can still connect to WiFi and data for a while before the VPN connects and protects me, I’m still vulnerable for a brief time and that defeats the whole point of the VPN.
Nord has this feature on their mobile devices and when I asked Express’s support about this, they said “We can also file this as a service request to our engineers and if we get enough similar requests for it, they can prioritize to have this feature fully functional on the future versions of the this app app.” Why would you not automatically put this feature on ExpressVPN to protect users? I guess we either have to wait before they implement it or have people request it to get this feature, but for me Nord looks better at the moment.
Overpriced and not so responsive
2024-11-26
by Cannedtofu
I’ve been a user for the past 2+years and most of the time the connection has been satisfactory (sometimes very slow). However for the past 6 months the connection has deteriorated. Sometimes the vpn is down for days and even weeks before the service is restored. I was forced to switch to other vpn and guess what, some of them are much better and charges much less... I’m literally paying 1/3 of the price and getting much better/faster connection...All I can make out of this is that I think the engineers have gotten lazy/non-responsive because of the established status of this branded app. Customer service have told me repetitively that they are “working hard around the clock to solve the issue” but nothing happens for days and weeks. I don’t understand why other vpns are working just fine while this one takes forever to solve. Maybe it’s because you guys aren’t “working hard enough”. So this is it for me, I will not renew my subscription after the current one and I encourage anyone using this to do the same.
I’m not sure why the service is so bad the past couple of months. They sent out an email a while ago saying they were doing what they could to rectify the situation, but it was vague and nothing’s changed. People like me who depend on VPNs for day-to-day work and interaction with loved ones back home have been hung out to dry. I’ve spoken to many customers here who are looking for new service providers because they can’t cope.
As I speak, I have ExpressVPN running on my computer trying to connect to any servers available, and all are just pinwheeling over and over with no connections in sight. I had problems with them early in the year, and it took months before the issues were resolved. Then the summer was pretty much issue-free, and I was hoping they’d finally stepped up their service. I just want a world where I can connect to the uncensored, unpropagandized, unmonitored internet. Instead I just have hours of frustration daily with a product that used to be the industry standard.
Great when it works...
2024-11-26
by _james___
Express VPN is great when it works, however, I find that more and more often it disconnects on me, especially on popular servers like NY, and Chicago, which is really frustrating because it cuts off your internet (a security feature) in the middle of usage. However, it doesn't tell you this, so it may look like you're connected to the internet when you're not. I know that the connection issues are not the apps fault, but it would do the developers good to put in a push notification whenever you get disconnected as you often can't tell until you open ExpressVPN . If ExpressVPN could also try another server in the same country after a certain time that'd be nice too (I.e. if you can't connect to NY after 5 seconds try another city in the US). In general I'm somewhat disappointed with the service, but I hope that the above suggestions help the developers make a better app with what they're given.
Best vpn service
2024-11-26
by Sunshine Law
this app is the #1 vpn service for all types of users for many reasons. The first for me would be security whilst maintaining great speed. Express’s vpn servers are located all around the world so that you are able to connect to a very large variety of places which can be beneficial for people trying to bypass certain restraints or others who are simply seeking the best connectivity to the closest server to them. The combination of the security and speed provide by this app is amazing for people who game and want to be more secure as well. For one, I myself play Xbox one and getting ddosd is a common accurance for many people. I have tried and tested many other vpns and ovh’s to see if any would work while maintaining the best connection possible and this app does the job. I connect my Xbox one through an Ethernet cable connected my router that is the this app server that I chose enabled in the router’s settings.
Best in China
2024-11-26
by An'zraeth
I’m tired of all the reviews bashing this service in China. It is currently illegal to have a vpn, and the government is working diligently to curtail vpn usage. And yet, with only a few exceptions, my connectivity is outstanding. The only time I can’t connect is when the government steps up its efforts to block ALL vpns, and then this app works quickly to restore their connections. We have had other vpns, and none have worked for more than a few months. Express is the only one that has worked for the 6 years (and counting) that we have been here. They keep us updated when the service is blocked, post product updates quickly, and respond promptly when a real issue pops up. It can’t be easy keeping the lines open, especially right now, but my vpn works and works very well. I’ll definitely keep it once we rotate Stateside!
Works perfectly
2024-11-26
by Daddyrilo
I am doing this review unsolicited and not being compensated, this is a real honest review from a real person. I’m in the security business and regularly travel to Dubai, Oman, Pakistan, India, and Egypt. I had three different VPNs before I had express VPN and I discontinued them all after a few days into the trial period. One of those I canceled was NordVPN.
With my previous VPNs, I would have trouble connecting in Dubai or Egypt, for example, so I would call customer support who would send me a list of instructions on what to do on my phone to get past the block that was being imposed by these countries. It was frustrating and time-consuming and often did not work. Listen, if I wanted to be a computer technician I would have gone to school for this. I simply want a VPN to work with no drama! Express VPN works!! You simply press the big button and it turns on and you don’t have to think about anything else. I have had this for six months and have not had a single problem in any country I visit with them trying to block my VPN. If you are tech savvy and want to change some settings or change your home city, Express VPN allows you to do this, but if you are like me and just want to press the button and have all the security you would ever want, this is the VPN!! -Dean
Cant begin to explain how happy of a recipient I am of this service and subscription. The VPN is fast on pretty much all locations with little to no reconnection hiccups. Amazing customer service with a response via email in no more than 2 hours for any enquiry ive made. For the simple interface, tutorials, quality customer service, high speeds, and strong encryption to go along with it i would highly recommend sparing any heartache from a free VPN and getting a this app subscription and then downloading it on 3 of your favorite devices. Doing the month by month payment with 0% markdown versus the bundles for 6 and 12 months which offer a significant price cut for one payment of that alotted time. More than happy with that at just under 13 bucks a month, havent seen competition that even compares as far as I am concerned. 5 stars 🤙
Excellent product
2024-11-26
by Captskinny
I give ExpressVPN a very high rating in the service as well this app deserves to hold the rating is number one in VPN services it might be a little higher price than others the reason why you pay for a service like this their customer service representatives alone are worth the price a few issues I’ve had minor we are all expertly taken care of by courteous well-trained and prompt customer service agents I have had no problems with the program with the VPN service itself and what few issues I did have a minor enough not to even mention mostly just errors on myself regarding my account but even then it was dealt with promptly you’re very courteous about it they should definitely receive a 10 star rating and be considered #1 In the VPN services
Is ExpressVPN Safe? 🤗🙏
Yes. ExpressVPN: Fast & Secure VPN is very safe to use. This is based on our NLP (Natural language processing) analysis of over 355,504 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for ExpressVPN Is 61.0/100.
Is ExpressVPN Legit? 💯
Yes. ExpressVPN: Fast & Secure VPN is a totally legit app. This conclusion was arrived at by running over 355,504 ExpressVPN: Fast & Secure VPN User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for ExpressVPN Is 92.9/100..
ExpressVPN: Fast & Secure VPN works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
Pricing Information 💸🤑💰
**Pricing data is based on average subscription prices reported by Justuseapp.com users..
12-month subscription plan
- Price: $99.95 per year
- Features: Access to ExpressVPN apps on every platform, unlimited bandwidth, connection to ultra-secure servers in 94 countries, best-in-class encryption, industry-leading privacy protection, exclusive access to Lightway VPN protocol, 24/7 live chat support or email, and the ability to connect up to five devices simultaneously.
7-day free trial available for all devices.
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Features
- 7-day free trial
- Fast VPN server network with unlimited bandwidth
- Powerful online security with best-in-class encryption
- Industry-leading privacy protection with no activity logs or connection logs
- Next-generation VPN protocol called Lightway
- Wide language selection with 17 languages available
- Five-star customer service with 24/7 live chat support and email support
- Auto-reconnects if VPN connection is interrupted
- Encryption support for Lightway UDP, Lightway TCP, and IKEv2 protocols
- Threat Manager to prevent apps from sharing activity with trackers or other malicious third-parties
- 12-month subscription plan with access to ExpressVPN apps on every platform
- Connect to VPN servers on up to five devices simultaneously
- iTunes trial and subscription details available in App Store account settings
- Terms of Service and Privacy Policy available on the ExpressVPN website.