Dr.Web app not working? crashes or has problems?

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Last Updated on 2021-03-11 by Doctor Web, Ltd

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Common Dr.Web Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Dr.Web app on iOS and Android devices. Solve all Dr.Web app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Dr.Web iPhone Issues and Solutions

Dr.Web iOS app crashes, not working, errors
Dr.Web iOS app network issues
Dr.Web on iOS has black/white screen

Dr.Web Android App Issues and Solutions

Dr.Web has errors/crashing/not working
Dr.Web server network connectivity issues
Dr.Web has black screen

Dr.Web iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Dr.Web app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Dr.Web app crashes or not working on Iphone (iOS):

Close and restart the Dr.Web app on iPhone
Update Dr.Web app to the Latest Version for iOS
Uninstall and reinstall Dr.Web iPhone app
Update your iPhone to the latest iOS version

Fix Dr.Web on iPhone unable to connect to server/internet connection issues::

To resolve Dr.Web network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Dr.Web black/white screen (blank screen) on iPhone:

Follow the Dr.Web iOS app troubleshooting guide Here →

Dr.Web Android App Issues and Solutions

Fix Dr.Web not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Dr.Web app issues:

Force Stop the Dr.Web App
1. On android, goto "Settings" » click Dr.Web app. » click "Force Stop".

Update Dr.Web to the latest version on PlayStore

Clear Dr.Web App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Dr.Web app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Dr.Web.

Fix Dr.Web unable to contact server/ Dr.Web internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Dr.Web » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Dr.Web » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Dr.Web on android.

Solve Dr.Web black/white screens issue on Android:

Follow the Dr.Web android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Doctor Web, Ltd, developers of Dr.Web.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Dr.Web Website

Privacy Policy: http://company.drweb.com/policy

Developer: Dr.Web

About this app

Search for stations and groups in an anti-virus network by different parameters: name, address, ID. 8. • exclude notifications from automatic deletion. Dr. Web Mobile Control Center is an easy tool for administrating the anti-virus network based on Dr. Web Server according to the anti-virus network administrator credentials including via an encrypted protocol. • launch repository update from Dr. Manage new stations waiting for connection to Dr. 5. • setup Dr. • view and manage files in the Quarantine either for selected stations or for all stations in the selected group. 7. Web Global Update System. 2. 3. • number of stations registered at Dr. 4. Web Mobile Control Center connects to Dr. Web Enterprise Security Suite or Dr. Web AV-Desk. It is designed for installation and operation on mobile devices. Dr. Web Enterprise Security Suite home page: app.