Contact Celestron SkyPortal Support

by Ridgesoar

This is a terrible downsized version of a great app (sky safari). It will not consistently go-to, it won't keep the settings that you've put in the hand controller (max elevation,cordwrap!etc.) the cordwrap setting doesn’t work—if you try to use this with your scope remote it will wrap itself to a grinding standstill. The only reason I have this is that it is the only thing offered with Celestron's Wi-fi module. I'm junking both the module and the program and going back to the Orion setup that allows use of SkySafari

Newest view—-IF you have sky safari already you can use the Celstron wi-fi module by bypassing this junk and selecting “Celestron Wi-Fi “in the telescope drop down in the Telescope settings in SkySafari .It ties you in and works!! (Even though your scope is NOT a Wi-Fi scope)

by JEB137

I ordered the module and assumed it was a problem with it. Sent it back for repair. In the meantime I purchased the Sky Safari module package and also the Sky Safari Pro app from apple App Store. Man did it ever work great!! Just received the repaired Sky Portal module. Still did not work. After reading other similar problems with the Sky Portal app., I must conclude that the app is overpriced at ‘free’.

It appears that Celestron’s Sky Portal app is lacking the required software to fit the job required. Do not waste your valuable time on this app folks!!!

by Canon Fan

Something seems terribly wrong with this app. No deep space objects visible at all, despite the menu setting saying otherwise. The deep space objects are there, but you have to enter their names individually in the search menu. Seems to be missing half of the basic features in the free version of Sky Safari. I got this hoping to use it to control by CGX mount. But it’s unlikely this app will be any use for that.