Contact Luxy Support

by Nefertiti73

Do not believe these reviews. You cannot search by location. Your search results always show up with people who live in other countries, other states, etc. I am north of Boston, MA. You are only able to put a state as a location or a capital of the state. Regardless on what you choose, your results have nothing to do with the location. I entered Boston, and my search results would be men from Canada, Italy, New York, Florida, Bulgaria, Philippines, Brazil...I think you get the picture. How is that helpful?? Then you have people liking you from all these places. Why? Why would someone in Brazil “like” me? It’s completely bizarre. I work in software and am a software tester. Whoever their developers and testers were, they did an awful job. Do not waste your money. Also, I don’t think some of these profiles are real and if you look at some of the women on the site they look like escorts. I have contacted the company and their response was “widen my preferences”. The only thing you are able to widen is age. So I’m 47 and have the age range as 38-56...so I should increase it to say 60+ because that will show me people from my area? 🤣 Because increasing the age is going to fix the location preference? Luciana is the “support” person and she won’t respond to any of my texts. I asked for a refund within 3 hours of purchasing the app and they said no. So now I’m out $106 for an app that is useless. I’m so upset about this.

by MsAmberLeighXX33

So I was so excited about this APP! The idea seemed great, right? Well... now I am not so sure. I was “approved” and “vouched in” after 24 hours and was excited to try this APP! I received my first set of “matches” and actually started speaking to someone nice! And then all of a sudden I was locked out of my account? With an error message that I either had “fake photos” or I “violated terms” ... For one the photos are 100% mine and two, I only spoke to one person on the APP (and I did not violate any terms) the communication was simple between us i.e “how are you, what do you do for work, etc.” So I understandably was confused. In the APP it said to contact customer service via email if you felt that the lock out was by error. I emailed them right away and received an email back within a few hours telling me to reply with my log-in and email and they would explain why I was locked out of my account (which I did) and then no reply from them. I have sent several emails since then and have not received a response. I have however received emails telling me when someone has matched with me but I am still locked out from viewing it. I really hope that this is just an error and this issue can be resolved! I would love to actually use this APP and give it a proper review. I was really excited about using this APP but have been so disappointed with these results.

by Art4u2b4

What a huge bait and switch. Super disappointed as I could see paying the $99, it’s not breaking my bank and could have great value, like an amazing satisfying dinner. However, once I started and was going through the voucher process, one day I’m at 67% and merely a few hours before the time is up, I’m now at 28%. And you get rejected if you at this level of supposedly the other members voting you in. There is no way to tell if this practice is actually taking place. You almost had me, you seduced me to buy, but thank goodness I was looking at the details, iTunes displays the price before your purchase, what was supposed to be $99, displayed $899 through iTunes.
On top of the poor courtship into this app, the glitches with my photos were constantly happening. So if someone were looking at the profile photo, it kept changing?! So no member would see the same image and probe would question the newbie.
Overall, what a great concept to connect with the busy businessman who can relate to busy adventurous women. The miss was everything else about this app. Can’t verify my info for 2 days, yet the voting goes on only for 24 hours! Tried to contact support, to get them all the info for my verification, no response.
Really a shame this app relationship didn’t work out. In this case it’s not me it’s you!