Contact Luxy Pro Support

So I was so excited about this APP! The idea seemed great, right? Well... now I am not so sure. I was “approved” and “vouched in” after 24 hours and was excited to try this APP! I received my first set of “matches” and actually started speaking to someone nice! And then all of a sudden I was locked out of my account? With an error message that I either had “fake photos” or I “violated terms” ... For one the photos are 100% mine and two, I only spoke to one person on the APP (and I did not violate any terms) the communication was simple between us i.e “how are you, what do you do for work, etc.” So I understandably was confused. In the APP it said to contact customer service via email if you felt that the lock out was by error. I emailed them right away and received an email back within a few hours telling me to reply with my log-in and email and they would explain why I was locked out of my account (which I did) and then no reply from them. I have sent several emails since then and have not received a response. I have however received emails telling me when someone has matched with me but I am still locked out from viewing it. I really hope that this is just an error and this issue can be resolved! I would love to actually use this APP and give it a proper review. I was really excited about using this APP but have been so disappointed with these results.

I wanted to try the site short term. I accidentally chose the wrong subscription term and without realizing it, had chosen a year subscription instead of (1) month...for $499!!!!! What the hell?? Of course I don’t want to pay FIVE HUNDRED DOLLARS to try a dating app!!! I realized my mistake and tried to cancel or even adjust the subscription in under 24 hours. When I reached out to their “support” email, I was told there was “nothing they could do”, and that the terms were stated clearly on the subscription page. Let’s be honest: they can do whatever they chose to do, as it is their company, so they are choosing to screw over their “members”. This is completely unethical, especially when I have expressed that I do not want this service, it was a complete mistake to hit the year subscription button, and that I do not want to pay this astronomical amount for a service that I don’t even want, especially for, yes, FIVE HUNDRED DOLLARS. This is completely absurd and I will he exposing this company and reporting this to every possible agency, including Better Business Bureau. DO NOT EVEN DOWNLOAD THE APP. God forbid you make a mistake and hit the wrong button. You might be signing over your first born child, or whatever the hell else they wish to take. Completely unreasonable and UNETHICAL. I STILL WANT MY REFUND.

I paid for Luxy black and as soon as I paid for it, within a few hours my account is disabled. Mind you that I have had Luxy black before for MONTHS and I’ve been on Luxy for MONTHS and my account has never been disabled. As soon as they get my money they disabled my account. They gave me 3 reasons why my account could be disabled. 2 of the reasons couldn’t be anywhere near the truth because I had taken a break from Luxy and just got back on. So I can’t be scamming anybody or sending anything inappropriate because I wasn’t on!!!! The 3rd reason was that my profile was fake...but get this... nothing had changed on my profile from when I used to have Luxy black or even when I was just using The regular LUXY. Emailed Luxy support 3 times, asking why my account is disabled and wanting a refund and I have still not received a response. That’s fine that you want to disable my account but I’m not paying for it if I can’t use it. How convenient that my profile became disabled a few hours after they received my payment. Horrible customer service!!! I’m done with Luxy. please do not give me the same generic response you give everyone else. You didn’t look into any case because you don’t have identification to know what my case number is. Your lying and it’s SCAM. And I’m filing a dispute!!! SCAM!!!