Contact Homebase Employee Scheduling Support

The new update makes it very difficult to see how many hours I’ve earned. It’s pushing the cash out option really aggressively and I don’t particularly have a need for that feature. I mostly need to keep track of my hours and avoid going into overtime. The new update doesn’t show the total number of hours worked, just the amount of money I’ve earned so far. I also find it annoying that the old version showed my shift in hours and minutes but the total number of hours in hours and decimals. Just pick one! I don’t care how it tracks time, but don’t make me jump through conversation hoops to calculate my hours! It’s a problem because the second week of the pay period has the first week of the pay period added on to it, so I have to remember how many hours I did the previous week in order to make sure I didn’t go over 40 the second week.

I am a retail employee who uses Homebase to clock hours and message managers. What I don’t like about Homebase is that it doesn’t update automatically. Like most other apps, such as social media and texting, you are notified as soon as you receive a message or you have changed your status. However, homebase takes a few minutes, usually several (like 20-30) to register that something has been changed or received. For example, if I tap the clock in button, the page layout will not change, making it seem as though I have not clocked in. If I tap a different page, such as scheduling, and then return to my homepage, then it will reload. Additionally, I messaged my manager to notify that I’d be late–my manager got the message After I’d arrived to work. Notification badges don’t dissappear for a while after notifications/messages have been read, as well. As an employee, using Homebase would be much more user-friendly if it updated in real time.

Overall Homebase seems to be a really good system, I really appreciate some of the functions and features it has (like messaging coworkers, seeing your money earned per shift, clocking in and out on the app, etc.). That being said, there’s one glitch/issue that drives me NUTS. There doesn’t seem to be any way to clear message notifications on this Homebase app. When I get a message, no matter how many times I close the app, open the message, scroll through all of the messages, or even delete messages, I still always have a notification that there’s an unread message. Not only is this super annoying visually, it makes me think I’ve missed something from a boss/coworker every time I open the app. It seems like such a simple thing to have read messages NOT give unread notifications, yet this app still struggles with that. If they’d fix that issue it really would be 5 stars from me.