SONIC Drive-In Status

Error occurred while processing request

When ready to pay, *Error comes up.

I never had a minutes problem with the old app. Why fix what’s not broken?! Problems with this new version are constant. It gets my location wrong. It erases my credit cards. Sometimes the check in button disappears. Messages that my card cannot be saved, you never know what’s going to happen next. I tried to submit a complaint online but I couldn’t send it because the sonic in my town (Murfreesboro, AR) was not listed on the drop down list. So it was impossible to contact you. I see all kinds of suggestions for temporary fixes but I don’t have the time! Give us a working app or I’m done.

The app is not working when you try to place an order.

Can't check out. Keeps saying something about having technical difficulties.

Can't add new card.

Since update of new app my balances of my gift cards are gone, I can’t add new gift cards or credit cards

Sonic app locked up.. Says (Error getting the bot detection challenge. Please contact the system administrator) What needs to be done to fix this problem?

For two plus weeks now I have not been able to use the app to order ahead because it indicates that the payment method isn't any good which is not true. I took my payment info off and inputted a different form of payment and received the same notification. This is very frustrating, I have stopped going to Sonic and switched to another place.

Go to checkout and receive the message "We are experiencing technical difficulties. Please try again later."

When I am ready to finish my order and checkout it say "card declined " I check with my bank and my card is just fine only said "declined" on the sonic app

My credit card keeps getting declined - even though I have used it for years. It says "Try again later" I deleted the app and re-installed it. I have, but the card still keeps getting declined. What else can I do. Won't be going to Sonic anymore unless the app starts working . . . .

Stall number won't go away! Have Uninstaller and re INSTALLED MANY time with no success. What can I do to fix this?

App continues to say stall 3 and won’t let me use anymore, like I have an order coming out.

My app is frozen

Sonic order is stuck one particular location and won't let me order

The app is stuck showing the stall number and won’t let me make another purchase

Hello. My app won't clear the stall-it has me in stall 15. I have deleted the app, off loaded the app, restarted my phone, and reinstalled the app, updated my phone and it still won't clear the stall number. It has been this way for 1 month now, which won't allow me to use the app. Can anyone help me as to what I need to do?

My sonic app which I use often is frozen to October 12th! It also says that I am in stall 11? I have logged out, deleted the app, reinstall the app, went through every setting that I could find, and I cannot alleviate the problem.

Like the commenter from yesterday... "The app is basically frozen. It still shows our receipt from a pickup order on October 3 @ Stall 3. It will not let us proceed. The app must ‘think’ we’re still sitting there at Stall 3 waiting on our order." It is doing the same thing with me. Except mine is for October 17 Stall 8. It will not allow me to place a new order. I uninstalled and reinstalled it. I logged back in to my account and it still shows waiting on order. It is useless now what can I do?

The app is basically frozen. It still shows our receipt from a pickup order on October 3 @ Stall 3. It will not let us proceed. The app must ‘think’ we’re still sitting there at Stall 3 waiting on our order. Thank you for your help.

I have Uninstaller, reinstalled restarted my phone and this app still won't work when I put in my stall number it says it's not working at this time please fix this issue this is the 2nd or 3rd time I've had this issue

Card keeps getting declined when I checkout.

The very last step in the checkout process, the “place my order button” won’t work!! I’ve logged out and logged back in and try to different credit card number and it still won’t work.

When the app gets to checkout the app quits working

All the sonics in my area in Oklahoma says "Order ahead unavailable"

Doesn't allow me to order ahead... Nearly every location in East Texas won't let me order ahead except for two locations in Longview

why can’t I place my order through my Sonic app? I have a new iPhone 14 I can put the order in. Everything works when I hit placed order it will not except it. I deleted my old email got a new email account got a whole new Sonic app still will not work.

I have an iPhone 14 pro running 16.0.2 iOS. My sonic app will not allow me to place an order anymore. Everything works fine up until the point to place order and pay, then nothing happens. I can get on safari and log into my account and pay on my phone but not through the app. I’ve tried deleting the app and all contents, reinstalling and still nothing works. Please help

Card keeps getting declined but not by my bank because funds are definitely available. Please fix. I would hate to start going somewhere else. This is very inconvenient.

same thing is happening to me.. i can move around the app just fine but can't check out.. i have gift cards loaded and credit cards and ntohing works.. would like to see it fixed.

Like the others have reported.. I can’t check out. Solution??

The Sonic App will not allow me to pay at the end of my order. I’ve tried all the solutions I have read online.

Sonic app won’t let me place order. The button lights up but won’t work.

I can do everything up until the place order button is selected. It won’t do anything. Reinstall the app change payment methods. Nothing works. I just can’t hit that button.

I tried to order a couple of drinks using the app and it kept telling me there was an error. I never could get it to work and gave up. Later I see where it has charged me 4 times for $3.02 for drinks I never received - the app never said it was complete or said it was ready to pay and complete........not sure I will use it again.

It declined all of my card try 3 different card. Tried a virtual card. I has been affecting my for over a year now. Tried again recently still not fixed.

Sonic has lost literally hundreds of dollars over the last two years from my family because the app does not work! When you ask the sonic workers, they just give you sarcastic replies that they have nothing to do with the app. PLEASE FIX THE SONIC APP!!! are you people even reading all of these comments and complaints?????? They’re all saying the same thing why don’t you fix it?!

For the last several months I haven’t been able to pay. It’s not declined, the pay now button just sits there. Nothing happens. I’ve deleted and reinstalled, changed cards, complained at the window and finally just quit eating at sonic

Says card declined every time I try to check out, I get a memo from Google saying payment approved, but not from the Sonic app

Added a gift card back in May and have tried to use it every since and it will never let me check out. Very frustrating.

The app works like it should, up to the point I have to “place order”. It won’t let me press it. I’ve tried everything from restarting my phone to uninstalling and re-installing the app.

App will not let me check out, cannot use in app deals which is very frustrating. My husband’s app does not work either.

Cannot pay online because I have 3 cads on my account none of which are any good. Says delete a card but won't let me or take me to where I can edit the info.

The app will not submit an order when trying to pay using a gift card connected to the account, it just spins and spins. But if I switch to a credit card it goes through immediately. I have tried this one than once at different locations and I keep having the same issue.

I have been unable to pay using any form of payment, credit card or gift cards saved on my app. I can't order or pay from the app. My money is on the app and I can't use it. Very irritated as this has been going on for over a year. I have contacted Sonic many times, but no one has let me know how to fix the issue. I just get an email saying they are working on it.

I try to check out and I can’t. This has been going on for sometime now. I have tried uninstalling and restarting my phone.

The iOS app has not allowed me to check out for several months now. I tried choosing my payment method, but it does nothing when I hit Pay Now. I have uninstalled and reinstalled it so many times I’ve lost count. And I have repeatedly rebooted my iPhone XR to no avail. The website works just fine. But the iOS app is junk. It hasn’t allowed me to check out no matter what version of iOS I’m on.

Same as everyone else!! I purchased gift cards loaded them into app threw them away because how would I know the app would just not work. Now $40 in the trash!!! So frustrating. I’ve asked at several locations and no one seems to know how to make it work or anything else about the app.

I can get all the way to payment & then nothing. It just suddenly quit! I used to use it fairly often & loved it!

Sonic app let me add to my "bag" but will not let me check out. Went to the Sonic Drive-in and placed my order. I only ordered today so I could get the 1/2 price sonic burgers. It is very aggravating being unable to place order online. I had to ask for the burgers to be1/2 price. Manager gave me the 1/2 price burgers after explaining the situation, but she said I needed to delete app and reinstall. I am not going to do this. She said it was a corporate problem. This is not the first time this has happened. I really think Sonic just wants people to have to go to the drive-in to place order and NOT get the 1/2 price discount.

This app is absolute trash. It always crashes and fails when trying to pay. It just said my order was confirmed then it crashed and my order is no where to be found. 0/10 stars Sonic congrats

Every time I try to use the app it glitches. It never works correctly for me.

When I order online and go to pick up, the app doesn’t let me check in. The button stays gray and can’t be pressed. I then have to call the restaurant to notify them I’m there and what stall I’m in.

Hello, My Sonic app Let me go through all the process of choosing what I want to order but when I get to the point to check out it won’t let me check out like it won’t let me click the button.

The sonic app will not let me press “place order.” I have deleted and redownloaded the app and rebooted my phone but nothing works.

Can't pay on app. No matter what card or Google pay it ALWAYS declines

It won’t let me check out I’ve deleted App and reloaded. I’ve deleted credit card number and reloaded to jo avail.

Our sonic app will NOT let us pay for our food… we want to get rewards and get the 1/2 price drinks but the sonic app won’t let us / me do any of that !!!! Please HELP!!!!

Can’t check out. I can make the order but the button to place order will not work. I have uninstalled and reinstalled, changed pick up times paying method nothing works. I can’t redeem my rewards or get the specials with the app due to it not working. This has been going in for at least a month

I’m have same issues as most of comments used app since it came out now the past few months it won’t acknowledge me pushing pay done everything thing everyone else has tried

HAD TO ADD NEW CARD. WONT ACCEPT NEW CARD!!!

I can add to order but when I get to check out and hit the place order, nothing happens. I used this app for a good year with no issues until the last few months it just quit. I have uninstalled and reinstalled, rebooted, set up a new account and still the place order button will not work.

Let’s me order and then payment will not process. But I see pending charges and refunds on my card….

It says I have a order placed (I don’t) and it won’t let me order.

I have had this exact same issue for months now. I can go through the whole order process but I cannot actually place the order. I’ve changed cards, un enrolled, deleted app, added it back, updated iPhone software. I even reached out to sonic with no help. I have used this app for a long time. Because of this issue, I have STOPPED going to Sonic. Oh well, I guess. PS- my husbands app works, just not mine.

Can't order on app

For several months the Sonic app has not allowed me to place an order. I can enter my order and I verify my card and location and it won't allow me to place my order. The red "place order" will not depress.

I’ve been having the exact same issues with my sonic app for about 6 months. I am so frustrated!! Sonic is the only fast food my child with autism will eat and of course one of the most expensive too! It would be nice to get to take advantage of some of the app only deals. I called the 800 number and got the same delete app and download it again” bull. What a mess. How hard can this be to fix? Is it an iPhone 13 thing, maybe? Frustrated, nonetheless.

My app is not letting me total out my order or pay. I’ve turned phone off & redownloaded the App. Please help. Michelle Duncan

Same thing. Can add to my cart go to check out, and hit place order it will not do anything. My husband and I use the same sign on and his works just fine.

Apps works except will not let me complete and pay order

My app will not let me complete my order. I have deleted the app and redownloaded it. I get to payment hit continue to complete it does nothing. It was working fine and one day just stopped

For over a year now I have not been able to use the app, I can place the items in my cart go to checkout but when I go to pay the red button doesn't activate, it does nothing. I've uninstalled and re-installed the app so many times, changed my payment type everything I can think of.

app will not allow me to complete purchase. Turned phone off/on. Deleted and reloaded app several times. Changed email and bank info. Very frustrating. Called rep on phone, waste of time. Worst app on market. I’ll just go to McDonald’s. They have an app that works beautifully!

app will not allow me to complete purchase. Turned phone off/on. Deleted and reloaded app several times. Changed email and bank info. Very frustrating. Called rep on phone, waste of time.

Since I got a new phone it will not let me pay

I can place items in my cart, but the app will not let me Place the Order. I’ve deleted the app and reinstalled but that didn’t help.

My app has never worked on my new iPhone 13. So I logged in on my sons iPhone 11 it was working. But yesterday it wouldn’t let me check out. Today its still not working. It’s updated too.

I can’t get it to let me enter my credit card

Sonic app will not let me “place order”.

Need refund back. Did not receive order and was charged. Sonic drive in tucumcari nm said never received order on app.

It’s been over a year that the Sonic app lets me add items for order but when I get to the place order button nothing happens when I tap it. I have added / deleted card, used a different card, tried Apple Pay, deleted and reinstalled the app multiple time and tried setting up a new account and nothing worked. Customer service is USELESS because all they say is to delete and reinstall the app and respond with that same solution even when I have replied back telling them it still isn’t working and after about three emails with that same response I basically got a “hmmmm maybe try deleting and reinstalling app again and it should work. If not then check your connection and what not” kind of reply. I used the app for 1 1/2 years no problem, did a software update on my phone one day for the IOS 14 maybe whichever was about year ago and hasn’t worked since. I have even gotten a new phone in this timeframe so it can’t be the phone. I have notice lots of people have the same complaint as me and that’s is all you can find on the matter is the problem. I have scoured the Internet looking for solution with no luck. It would be really nice to get to take advantage of all these reward deals and specials I keep getting emails about from them but can’t use because app doesn’t work.

online app says location is Illinois, I'm in TN. Checked my settings and it's your gps not mine.

Have had issues for about three months can put items in my cart and when I go to checkout button is not there have deleted and installed multiple times

I cannot click place order. I get that far and cannot move any further. I have deleted and reinstalled the app. I’ve created a different profile. I’ve factory reset my phone. Nothing worked.

I can add items and customize but cannot complete with place my order button.

App will not allow me to check out. The button to Place Your Order does not work. I use an iPhone 12 iOS 15.4.1.

App doesn’t work won’t let me pay and won’t go through

It lets me add items and choose my payment but but every time I push place my order it will not move it will not check me out

Sonic app will not let me “place order”. I’ve tried turning phone off-on, deleted app and reinstalled…deleted payment card and reinstalled… The app will let me enter items and use coupons but I cannot pay. This has been happening for a few months and I haven’t been able to use any of the offers available only through the app. The app used to work perfectly, and still works with my Apple account on other peoples phones and my payment card.

Sonic app will not let me “place order”. I’ve tried turning phone off-on, deleted app and reinstalled…deleted payment card and reinstalled…

The app says there is an error when I go to pay. I cannot load a card or pay with a card. I cannot use my in app only deals!!

I can add items to my cart but can’t place an order.

The app will let me enter items and use coupons but I cannot pay. This has happened a few times now and I haven’t been able to use any of the offers available only through the app.

I can place item in my basket, and whe I go to check out I get the message “Something went wrong “. I have deleted and reinstalled the app and rebooted my I phone several times. Please fix this!

Can not pay. Itsays please try again

I can put items in my bag, start the checkout process but it will not let me pay and order. I’ve deleted the app and reloaded multiple items and doesn’t change anything.

Saying I can not check out on my app or my wife’s.