QuickBooks Workforce Reviews

by Diksmcgee69

First off it randomly crashes, I can’t put holiday or sick time in on QuickBooksWork . Also when I try to put my time in on QuickBooksWork it automatically puts brakes and lunches in and screws up my time. Then my boss calls and asks why I’m over hours then I have to find a computer to fix it because there’s no way to stop it. For some reason if I wanna put my work period duration in it doesn’t show the day just a number. Then I have to switch back and forth to figure out what day it is. But if I do the time in/out it shows the date but then adds the brakes again. The way it lists your past entires is awful and doesn’t make sense I wish it just showed a sheet the way the computer program does. I deleted QuickBooksWork and steer everyone at my job away from it to save them the headache. On a computer it works fine, I don’t know why they didn’t make QuickBooksWork the same. Also all the reviews are about how “great” the customer service and how they helped with the issues. That’s a lot of people with issues. I don’t have time to call customer service everyday just to put my time in. I just want it to work.

by N1ckn@m3efg234

I actually really like QuickBooksWork . It’s easy to use and I find it helpful to have my location tracked for my job. That is,
when I’m actually ON THE CLOCK. However, after a recent update, I received an iPhone notification upon clocking in, informing me I needed to change my settings to allow T Sheets to ALWAYS use my location in the background, even when I’m not using QuickBooksWork or even on the clock. That is not ok with me. I have no worries about my company somehow accessing that info. What I want to know is, what is QuickBooksWork developer doing with this information? If it’s to somehow prevent a glitch in the system when on the clock and using QuickBooksWork , then fix the glitch! I’m wary of any third party that wants to track my info and I often intentionally choose not to use my location services. But when I do have location on, does T-Sheets really need to know how long I spent at Target on Saturday? What on earth is TSheets doing with this info? They have to know that many people (like me) are required to use QuickBooksWork by their employer, so I have no choice but to allow TSheets to gather information about me without my consent. Otherwise this would be a 4 - 5 star app based on ease of use alone.

by FireRunt

Gave this 2 stars because after many times calling them regarding the iOS calendar sync, they have not updated it or even gave any type of solution. It’s simple. Have a real calendar you can subscribe to...you can download an ics file to merge the schedule to your iOS calendar but that’s it. If someone makes a change on QuickBooksWork , it does not show up on your iOS calendar. You have to physically download a new ics file every time you want to update the calendar. Other apps, like humanity for instance, actually let you subscribe to the calendar and it actually syncs by itself. You subscribe once and your set. Don’t know why this is such an issue for tsheets. You can’t even subscribe to the calendar from QuickBooksWork , you have to go on the website to do it. You’d like a big company like intuit would want to make their software function properly. Very disappointing.

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Updated from 2 stars to 1 star because after 2 years of asking them to improve their sync feature, they still have not. If I could give them zero stars I would.

by Whatsit Toyah

I’ve never wrote a review, but I am so disappointed with QuickBooksWork and customer service. Aside from QuickBooksWork alone being glitchy, I was randomly signed out and through hours of trying to get back in, my account just doesn’t exist. Me and my employer spent hours trying all the troubleshooting steps, resetting passwords, everything there was to do, still won’t work. I call the help line of their website and was on hold for 35 minutes, after explaining my issue to the customer service representative, she out of no where put me on hold again! Didn’t say a word but I put me on hold once agin for 20 mins, until another representative picked up. This woman was as helpful as she possible, she contacted a technician and after almost an hour on the phone this time were still at a standstill. I also came to find out my previous intuit accounts I can no longer get into including my turbo tax which I’ve used for years. Very disappointed, not a user friendly app, a complete and utter waste of time.

by Dan JDA

Signed up for the free trial wanted to see QuickBooksWork . Within an hour received an email wanting to tell me about there product ok fine responded with one question told her If I had more questions I would reach out to her but I wanted to look at QuickBooksWork in my own time. Well that wasn’t good enough she had to reply back saying they prefer to talk again told her NO. So about an hour later received a phone call from a guy saying they require a phone call so they can tell you about all there options. Well I don’t care about there options I want to play with QuickBooksWork myself and see how it works. Seemed simple enough but not good enough for them so. There pushy sales department lost them a customer and a earned them this negative review. Companies should learn to listen to there potential customers if they want them to become paying customers. Cause this is one company thAt won’t do a dollar of business with Tsheets way to convert a customer. You get 5 stars on your ability to loose a customer.

by AN459

Super reliable when it was still TSheets, but transition to Quickbooks time has been terrible. Face ID, which is unneeded, creates serious lag every time I open QuickBooksWork .
Face ID appears to require cell data on mobile devices, which is a problem for a construction firm that may have job sites outside of coverage.
App periodically signs me out as well, which again is unnecessary since access to the phone is restricted by iOS set restrictions.
Finally, the location tracker is no longer reliable when using a time card. At times I forget to switch customers and could use the GPS trail to confirm when I left or arrived - no longer. Map typically fails to have any relevant locations, often showing locations from prior to the start of the current time card.
Intuit’s transition from TSheets name brand has been poorly handled across the board. They’ve removed options to save by committing to longer terms, made significant changes without warning customers, tech support wait times have increased while the quality of service has decreased and now QuickBooksWork is problematic.
If you’re considering this service, I surest waiting for them to get their act together because they’re actively giving me reasons to switch.

by George T210

Be aware, Intuit makes all users create an Intuit account to use QuickBooksWork. You, as the employer, will be unable to recover or change their email and password. The burden is put on the worker to fix any account errors.

This caused a lot of problems for us because A) our workers weren’t too happy using an app that tracks them. B) some of them weren't tech savvy enough to figure out basic issues. C) Tech support is useless because the workers accounts are private and they can’t do any troubleshooting if the worker isn’t present or calling them directly.

Trying to get someone who doesn’t understand technology, barley speaks English, and can’t remember their password to call tech support to fix their account is laughable. We dropped QuickBooksWork and picked up ClockShark instead. We had it fully operational with all our workers within a few days. Zero issues so far.

by SeusaCorp

So update about 10 min after I wrote this review they did update QuickBooksWork and it has fixed the crashes so far so I also updated the review to 2 stars for it working. As for any kind of support or getting a response from intuit on a support issue is horrible I’d rate that less then 1 star keep that in mind if switching to any of there programs you either have to pay for premium support or sit around and wait for any kind of response

I’d love to leave a review but I can’t even use QuickBooksWork ! I can’t get thru to any support this is ridiculous for a program I’m paying monthly to use on top of having to pay for all the other QuickBooks programs so everything works together. iPhone XS Max and every time I log into QuickBooksWork to record time or see where employees are the whole thing crashes. Maybe the developers will respond to this and we’ll see what happens

by Thomas Landscapes

We have had tsheets for years. It was always great, awesome customer service. However, since scheduling our phone apps have been having issues mainly with iPhones. We have had many phone calls and tech support requests with tier two help buuut, every time someone calls or responds its the same blanket response: reset QuickBooksWork or delete and reload. Which granted doesn’t take that long however, every time I do it it deletes all my sheets since the last sync. Which is the problem, our phones will sync for a few hours, a few days then poof they stop. Another response was you can’t close down your app. Well that seems like a software problem not a user problem. And yes I have used WiFi for 31 hours straight with my screen saver off to see if it would sync my 91 sheets. But nope. It’s been months if not a year since this problem has been ongoing, still no fix. I wish I could come in to a location and show them the problem, or let them deal with it. I have to much time invested in QuickBooksWork it to me and please use it constantly to switch services however I am becoming closer and closer to that option. Tsheets also told me to turn off a bunch of the options and only view a few members of my team...

by John-o-0117

Pretty good for a standard time tracking service. Though, In my first day using it, already had to be in touch with customer service. I couldn’t log in to the mobile app with my login info. Then when I did manage to do that, it clocks you out if you don’t have location setting to “always” on which they give some reason about needing to search for job codes to remind you to clock in via notifications. But having used many other time track options this seems a little strange. Not that hyped on it using up battery life, not to mention I really don’t like when apps add another level of constantly tracking a persons location. I know it’s a young company and hopefully they take feedback like this into account moving forward as they grow. Bumpy start but hoping that’s the end of it.

by Dman_MT

OK, so y’all seem so ‘bent’ on never bringing back the fabulous ‘Red 1’ method for notifying users when they’re on or off the clock... WHY? Please give us a real explanation as to why this is suddenly an unachievable request. It was so elegantly simple, and I’m still trying to believe that your users are your #1 focus. Hit us with the tech talk; some of us will understand if you would just EXPLAIN! As further incentive to answer this question... it may just shut me up! (Although I can’t promise that)
Thank you!

Ever since our company started using TSheets, we were all used to seeing that ‘Red 1’ on QuickBooksWork ’s icon. Then, after a recent update, they decided to do away with that feature! Time over-run’s started occurring and missed clock-in’s. We grumbled & persistently submitted our dissatisfaction. Now, rumor has it, they’re fixing it & bringing that feature back! Thank you for listening & keeping your loyal users at the forefront when development makes changes! I can hardly wait to see that ‘Red 1’ again... keep up the good work!

by HopeLoveGrace123

T sheets is very easy to work with and visually appealing. When submitting times for payroll, it’s truly seamless.
Unfortunately, the small business that I manage had to make the decision to switch to Homebase simply because of its MESSAGE BOARD. Staff communication is very important and if it were to be included in T sheets, QuickBooksWork would be everyone’s go to I’m sure of it!
I think I understand that T sheets works within its niche of clocking hours and syncing well with Intuit. Simple is usually better.
We already use Quickbooks and Intuit direct deposit forms and a message board update would be so perfect.
so Please consider adding a message board! You’ll have my business utilizing your services through and through.

by Prick77

QuickBooksWork is great. So far with the few things I have used it is working well.

The scheduling on the employee side needs a little help. It is confusing and lacks a few things that would make it a bit more streamlined for the employees.

Other than that so far pretty good.

***** Update requested. *****

So you’ve sent me an email about my suggestions on the scheduling side of QuickBooksWork .

To start I think a monthly, weekly to daily planner view for the employees app would be a good start. To help organize the schedule and divide up the schedule. Right now my employees get confused on what is what.

Also I would like to see an app for scheduling I’d really like to see an app for admin. I do a lot of the scheduling in the field and it’s a pain from QuickBooksWork and real hard to attempt online from a phone. It would be nice to see some of the same options as the web site in an app version.

Another thing is floating jobs. Or an unscheduled job list. Able to be sorted by age of job, name or work order number.

Also roll over jobs. We usually schedule jobs for two days to 6 weeks with multiple and changing employees. If we could add and remove employees from the job list and have separate duties for each employee without creating a separate schedule that would be amazing.

I found QuickBooksWork through a construction company we were working with. Therefore I believe more companies would be interested as well.

by Unatco

Work with Jen D through the desktop live chat this morning due to a sync issue with Quickbooks. It was solved in a matter of minutes and now we’re back to running our payroll for today! I researched this company and they gave me a trial with that trial it turned into years of commitment because of how easy it is to use.

If you are a business owner like me and have employees, this is the best investment you can make for payroll. It’s easy to set up easy to learn and you can even track GPS location of the employees to the phone through QuickBooksWork . We use the kiosks a lot for our tablets in each vehicle. Now they have face facial recognition for clocking in. So they cannot clock other people in and out!

Also if you ever have an issue the customer service especially the live chat through their website is the best. Wait time is practically zero and correcting the issue is almost under five minutes. They also help you set up everything and train you for no additional cost!

by G8990

The people at TSheets have been fantastic to work with, extremely helpful & patient. App is extremely easy to use - processing payroll takes a fraction of the time as we were using paper time sheets. There is a definite learning curve like with anything new but it seems like they are always trying to find ways to improve & they appreciate customer input. My only complaint is that they updated the site which changed the configuration of my printed time sheets & they cannot put it back. :(
I would dock them 1/2 a star for that if I could. Other than that, QuickBooksWork has been a lifesaver - thanks TSheets & thanks to your many wonderful customer agents you have working in Idaho.

by Nyccole1977

Once again I am proud to say I use T-sheets bc this time Dustin saved the day! Each time I call in I learn something new and more details about the digital functionality of my business tracking gets smoother and smoother! And that’s not bc I’m techy at all!!! But thanks to their diligent help to make sure they understand how my business functions we are little by little setting even my QB to function better. I know how things work on paper but the transition into programs has been a steep learning curve. Honestly TSheets doesn’t pass the buck when it comes to making things function and breaking it down so you understand. As much as I hate overhead the combination of QBO, T-sheets, and Expensify has simplified my life so much! Once again one of the great employees at T-sheets, this time Dustin, held my hand as I was trying to understand how to customize my invoice. Then when he had exhausted his capabilities he helped me prepare how I should ask for further assistance with QBO. Bless his heart! 2+ hours and now I understand how these programs should function together and what result I am looking for. So excited! We are getting somewhere! Thanks Dustin!

by RPShasha

Let me just tell you about how I made the mistake of giving permissions to users for job entry. I assumed that the adults in my business had common sense, I was wrong. One of my users deleted an entire job folder! I thought my day was over, that I was going to have to recreate weeks worth of time sheets. I called customer support and got Monica on the phone. She listened to my story and told me not to worry. Within moments she fixed the whole folder! I can go back to life as usual! (After I revoke everyone's permissions to job entry.) Thank you Monica and thank you TSheets for making a stellar product. I'm especially love the system log, which made tracking down who made the mistake a breeze. This whole program has made my life incredibly easy!

by Vlonebren

I had just recently download QuickBooksWork to track my hours as an employee for my job due to my boss being unable to keep track of them due to time issues, so i started off with the free trial. I had started using QuickBooksWork and tracked my work and break times. The features are very helpful in making sure my hours are correct and break times are deducted from the original work hours. The next day, to my surprise, I had received a phone call from one of your employees at customer service and was told that i could upgrade from the trial version to the full version for absolutely free and was told about many other helpful features that QuickBooksWork can provide. Very impressed with the quick and very helpful service and i would recommend QuickBooksWork to employees/employers who are in a similar situation as I am in.

by N8nnn

Tsheets is amazing. I own an IT company with 10 employees and moving over to tsheets is one of the best decisions I’ve ever made. Fantastic integration with quickbooks allows us to set different rates for regular vs after hours work. Descriptions of work performed by each technician seamlessly transfers to quickbooks. My customers love seeing full details of the work performed on their invoices, too. I would highly recommend this for any service company that needs to not only track time, but also details on work performed for customers. They are also constantly improving the product. I love the ability to see where everyone on my team is scheduled for the week.

I’m always on the go and would love to see a specific mode within QuickBooksWork for managers so we can track how many hours our employees worked today, this week, and this month.

by Fiqkal

I rarely review a product, but I have to say that Tsheets is incredible. I currently am a sole proprieter doing consulting and needing to send bills with Quickbooks. I was often forgetting or trying to piece together where i was and when. This program is always there in your back pocket, and the integration with Quickbooks is perfect. When I grow to have more consultants working for me, I will pay for the product happily. That's the other amazing thing... i am on a free version...

FREE, and yet whenever I have a problem, I am able to call their tech support and speak with a human quickly who solves the problem efficiently. The last time I had to call I got Dom Cooper on the phone. He knew the product inside and out and got me through the finish line perfectly. That has been my experience with Tsheets since the beginning. It works... if it doesn't they help you solve your problem with a smile and confidence that wins the day. Keep up the good work.

by E Sneezy

It was a beautiful Saturday afternoon, but inside I was dead. You see Friday night was full of debauchery and I was seriously hungover. Unfortunately I had to work but I didn't want to use my brain. This is when Ashley steps in, can I just say - she a angel! She helped me fix my schedule screen, I had been doing it wrong for too long. She made it better, she made me better too. Ashley's joyfullnes brought so many laughs to our conversation. I almost forgot I was dead. Her impeccable knowledge bombs about every question I needed answered were answered as if they were prayers. I don't know what I love more at this point smashingly Ashley or TSHEETS! Thanks for all the help and getting me through my scheduling issues.