Contact Xbox Family Settings Support

Setting are clumsy and terrible to navigate. If for some reason a game is filtered on the Xbox by the settings it won’t tell you what filter is holding back the settings it tells you just what general area of the app it is in, like go to “privacy and online settings to allow” but without telling you which privacy setting is the issue. Kind of ridiculous if you ask me. Not everything is manageable from the app either.. a lot of it needs to be brought up from a browser which defeats the purpose. Now I’m not tech genius but I do have a degree in computer networking and I still struggled with this app at times. It should honestly be a really simple process and able to filter content by game; like if I want to let my kids play among us but not GTA, a pop up on the phone app when the game is attempted to be opened on the Xbox saying: “grant all permissions, custom permissions or deny for (insert game)” would make this 1000 times easier. Will update rating when app is better but knowing Microsoft menus… I don’t think that’s going to happen.

So I have a few problems with this app. First is the limiter. There is barley a warning when it kicks you off, and it doesn't even my kids a chance to save. It also counts everything as time, when they are on the title screen, in a game, or even if the system is simply turned on. Second is the whole adding time thing. I am constantly bugged about it, and when you add time it is the amount of time from the moment you add it, so if you add an hour, an hour later they get kicked off. I just wish that you had an option to tell them to get off, instead of forcing them off. You should also be able to make it so the limiter only counts when they are in a game. Overall, it’s ok.

Hey, want to add a child to your family account? Sorry, we’re going to force you to create an entire separate account with a separate email address before you can even start! So, your child now has a garbage MS email address that spammers and scammers can send emails to. And, wait, that’s not all! Then, we’re going to bury half of the settings in a maze and require logging in over and over again until you want to pull your hair out. Want to redeem a gif card or Robux card? Maybe you can do it, maybe you can’t. Ask help and get no answers! I’ve been a long-time 15+ year Xbox user, but this makes me want to defect.