Contact ParcelTrack Support

by NinjaRunningWild

I can no longer update current tracking by pulling down as I apparently added a FedEx tracking number the app is incapable of dealing with. This particular package is also not appearing in either the main list of packages it's tracking nor the archive (I did check). So, basically there's a tracking item in limbo & attempting to refresh tracking instantly makes the app drop to the background. I would remove it if I could, but there's no way to access items that don't appear, much less control them. This app seems to have taken a number of steps backward in the new incarnations & is getting difficult to recommend to anyone.

In addition, the new interface is bland & terrible. I had the old interface up until this update where I, against my better judgment, decided to update. What a mistake! The older interface was very clear & to-the-point in its design. This new one has everything against a white background so nothings stands out, no clear delineation except for the little mark nearby showing the status. It's simply awful. Options like the archived packages are now hidden away. This is a downgrade, not an improvement. I paid for this & I deeply regret updating. Colossal step backwards. I would give this 0 stars if I could.

by Tkcz351012

I’ve been using this app for 5 years and haven’t had any problems...I’ve loved it. I would give it 5 stars but I’m now giving it 1 because it appears that there’s some type of issue with the app. Today is May 20th and I’ve noticed that my packages haven’t been updated since May 17th. Additionally, the automatic carrier detection hasn’t worked in days. I used to be able to copy a tracking number from email or an app and go back to this app and it automatically detects the tracking number from the keyboard, but now that feature’s not working. So then when I manually create a new parcel to track, it indicates that there’s “no tracking data” and that it’s “pending status information.” This is the case for 3 packages that I tried to add in the last 2 days. I also had a package that I added on May 17th that stopped tracking mid-shipping. I received the item on May 19th, but the package still shows in the app as “Departed Shipping Partner Facility, USPS Awaiting Item.” I’ve loved this app for years and haven’t had any issues, but I’m noticing some issues lately.

by Treype

I’ve used the ParcelTrack app premium version for several months. The app has worked well in the past. But now, I am tracking a very important shipment and am experiencing a very strange problem cause by a weird bug. When I first entered the USPS tracking number in ParcelTrack everything was fine tracking information was displayed in English. But now, since USPS has received the shipment, the tracking information is appearing in Chinese, which is absolutely absurd and is absolutely not helpful whatsoever! I removed the tracking number from the ParcelTrack app last night, which was when I encountered this bug. I have jus re-entered the USPS tracking number for my shipment into the ParcelTrack app and the tracking information is still appearing in Chinese. which is very weird because the item in my shipment was shipped with in the United States to a domestic address with in the United States. So the ParcelTrack app is now absolutely useless! I am giving ParcelTrack 1 Star for this reason.