Contact Parcel Support

by Britttt:)

I used to love this app, but for the past month or so, have been having problems with not being notified until an hour+ after my packages have been delivered. Unfortunately, this was not listed in the subscription terms when I bought the app (it has been updated now). I feel like the developer should be upfront about this information, instead of expecting you to dissect the website to figure it out. I requested that he add it to the information on the App Store so it's up front and honest. If that's the only way to run the app, fine, but don't try to hide it from your customers. I would have never downloaded the app had I known it didn't alert you until an hour later. I didn't have problems with delivery notifications 7 out of the 8 months I had the app anyways, so don't know what's going on. My 1 star is solely based on the fact that the developer refuses to be up front and put the info on the App Store page.

by Lyn1022

I’m unhappy with my current package tracking app (ParcelTrack), so I thought I’d give this one a try both on its own merits and in a direct comparison with ParcelTrack. Except I can’t actually do that. The free version doesn’t allow for notifications. Not even on a single package as a test. And there is no trial period, money back period or refunds. Period. It’s a very poor decision to deliberately bar people from testing & comparing your app. The experience of the one notification-less package I did track was extremely unimpressive. It’s definitely not worth switching, even from an app I have multiple issues with.

As unhappy as I am with the deliberate prevention of testing, the speed of e-mail support is astonishing. I emailed the refund question just after 1am & had a response from the developer in under 5 minutes! (Though the response itself was a dealbreaker & prompted this negative review.)

by Lindzi & Pete

It does what it’s supposed to. I especially like that if I have the tracking# copied on the clipboard and I add a new package it pastes the # for me and fills in the shipping company (99% of the time it’s correct🙂). It’s helpful that I can customize notifications. The only gripe I have is that it’s a little slow. Deliveries where the shipper’s text alert has already dinged my📞 (and if I happen to be home) usually at the same time I hear a thud at the front door and I’ve already brought in the house.. Parcel reports to me usually 20-30 mins later. It has been as long as 45 mins. I realize that may be the best logistically they can do but it would be nice if the alerts could be as quick as UPS, USPS, FedEx. Then I wouldn’t fool with text alerts from shippers, I’d just rely on my Parcel. Still very nice app🙂