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by Seattle Tourist

This app is nothing like the Haute Look app that it will be replacing. Items are not organized by “events” so you better know exactly what you’re looking for. There are not appropriate filters. I tried to shop a NIKE sale but was forced to scroll through hundreds of men’s items because I could not filter by gender. I gave up and closed it. Similarly I can not filter by sleeve length for tops or dresses so again I have to scroll and scroll and scroll. Again, I just closed the app. Who wants to scroll through so many items that I’m not interested in buying? Size charts are incredibly inaccurate. Instead of including the manufacture’s size chart, all the clothes are linked to a generic size chart created by Nordstrom. And please stop listing items as “true to size” when everyone knows something runs big or small. Afterall, all the reviews for an item say that it runs small. So, because I can not filter by gender, characteristics, because I have to leave the app to go to the manufacturer’s website to get an accurate sizing chart, because descriptions of items are inaccurate, and because I can not shop by “events”, it’s going to be too difficult and too slow to shop with this app. I will probably stop shopping these flash sales and discounts all together. BTW.. the other criticisms that individuals have described are also correct. It’s a shame. I used to look forward to opening the Haute Look app everyday. But not anymore.

by Hateofferupnow

Recently purchased items and the only option Was delivery. Nordstrom Rack uses FedEx, and I’ve ordered before and hate the shipping process. It takes toooooo long, never arrives the date Nordstrom Rack says it will be there. This time, I was supposed to receive my items Friday. I got a text from FedEx saying there was a delay and it would be here Sunday. Got another text saying new ship date was Sat. On Sat, I got a text saying it was delayed until later that day, and finally another text saying the new time was 11-3. My spouse was home, and when I got the text it was delivered, called my husband to get it. He said there was nothing there. I had to wait 24 hours before Nordstrom Rack would even address it. FedEx said it opened a case and they’d ask the driver to retrace his steps, and let me know. It’s been 2 days and nothing. The Rack refunded my money, but what is soooo upsetting is that those items I got there was only 1 left of. I really wanted my items. If ship to store was even an option I clearly would have chosen that, especially now during the holidays. Everytime I see FedEx as a shipper, I click out of the store. At least with UPS, you can see them on live view to see where about they are so you’re not spending all day waiting.

by Syeda Nomaan

I have never been so frustrated from an order online as I was with Nordstrom Rack. I ordered 4 pairs of sunglasses (2 pairs per order) as gifts. First of all, all 4 pairs came on 4 different delivery dates despite being 2 overall orders. Secondly, the first delivery from each order came in proper packaging, while the second pairs from each order were the complete opposite with extreme minimal efforts. I contacted customer service via chat and the girl (Vanessa L) provided me with the direct contact number for Nordstrom Rack’s customer service. Having call them, the representative (Miguel S) provided me with NO SOLUTION at all. All I was requesting were for the proper boxes for the 2 pairs that were not delivered with full satisfaction. Rather making it more inconvenient for me by repetitively stating I return all items via mail or store and they will provide the refund. Misunderstanding my actual frustration. I then requested to speak with a Supervisor & after keeping me on hold for 25 minutes I was advised again with the same response. Mind you, I was not even transferred to any Supervisor. I will never shop from here again. They need proper training on how to provide legendary customer service & own up to their faults. I am very disappointed.