Contact Stock Yards Bank Support

by Rotorguy60

When we wrote a check to our daughter, they used the photograph option to deposit the check to their bank. The reduction was taken from our account with no automated entry as to what transpired. With electronic transfer our acct is very active so when this sum (large) was subtracted along with all the other everyday activity I was immediately concerned and suspicious. It wasn’t until the next day that the line item reduction appeared and a quick reconciliation by me had all remaining monies accounted for and I didn’t have to place a call to rectify the problem. Additionally, the ripple effect was so large that my balance remaining on days prior to this photo check appear in the red when in fact that wasn’t possible. I have no idea what caused this event. It had me very concerned that someone was hacking my acct or my identity had been compromised. With instantaneous transactions from seemingly every store we make a purchase at nowadays readily visible on your site at almost the moment they are made, events like this that are completely electronic and recommended should not happen.

by Jmarshall73

Why can’t you tell us the deposit limit electronically when you deposit? The other 2 banks I bank with do. Yours just exceeds limit. Maybe even have a warning on the amount before you deposit. I no longer live near a SYB, & you are making close to impossible to bank with you all. The other two banks I bank with business & personal are so much easier. One of them is a small bank & I don’t live near them ether but they have the capabilities.
Basically you are making it impossible for me to bank with you all unless I don’t live near you. How am I supposed to deposit bigger checks over your limit?

by No Way Theyre All Taken

Trying to get external accounts and transferring money back and forth is way more difficult than it should be. It’s hard to track the money and takes up to a week once you submit the request. Also, when I wanted to add an external account in person, no one was able to help and recommended I call customer service...... There’s no customer service at the branch location?