Contact Public Support

I hope people don’t download this app because they read this review . No way of reaching a real person on the phone. I have had a nightmare situation been begging for an actual person to call me going on 4 days now. And the phone number takes you to a message that says to email them and hangs up on you. Their customer service rep told me know phone support. Really ?? When you are putting your trust into a company with your money you deserve way better than this . There was a glitch that transferred $1715 , 5 x when I got an error purchasing a stock. Wound up not getting the stock and it went up the next day. Now there is $10,000 I didn’t authorize in my account because of the error. Luckily it was pending so I had to freeze and might have to cancel my bank account because PUBLIC won’t cancel the pending deposit . Won’t listen to or take my concerns seriously snd keep ignoring my request to look into it. I get some standard answers from them that they can’t reverse the pending amount . They don’t even have my money and will never get it but they won’t look into the error I claimed happened . And are putting me through the worst time here I’m Los Angeles county worst coronavirus situation in the country and these people are making me have to go to my bank. Unbelievable. No compassion for people . I hope people don’t download this app because of this review .

Customer Service is Non-Existent, Apple Needs to step in and remove them from the App Store, they will at some point mess up and take your money, with no way to contact or get assistance. You are trusting your money with unregulated Snake Oils Salesperson…. Make the move now to an established company!! These people deserve jail time for what they do. 9 months in and they still have yet to respond even to my States AG!! Stay Away from Public!! First there isn’t a Customer Service to Speak off!! Second when their system makes a mistake in App, they will expect you to cover it!! Stay Away!! App reported the number of shares I had double a few months ago, then was corporate event locking the stock, after that was removed, sold stock, now they are putting me on the Hook for Extra Stock that their app told me I owned. Be warned!! Even my states AG is finding them difficult or impossible to reach out to anyone at Public. Easiest way to Hide I guess is not respond. Edit: Developer responses faster to negative comment than they do to messages in app or through email!! Stay Away!! Update: March 01 ‘21, be warned they stole about 40 dollars from me and have yet to make it right almost 6 months afterwards. March 17 ‘21 they are now still holding onto and not allowing me to sell the stock they forced me to purchase. Stay Away!! They are not trustworthy!!

I’ve been emailing Public time and time again about issue I am having over their app. It takes them over a week to respond, and when they do, it seems like they just pick a copy and paste response that matches my issue. On top of that, their basic in app support is so hard to get through when you just want to send a custom message. I’ve emailed them about multiple issues with their app that threatened my Portfolio and gave suggestions. They responded but only addressed one, and not the actual issues. On top of that, one of the companies I’m invested in, just went through a merger and made it final Friday the 30th of April. Public had 2 days to finalize the merger and follow the merger requirements. Yet they took their time, and I lost money because of it. I do not feel safe with keeping my money with a company that is so hard to get ahold of and is failing to support their customers. On top of that, there are so many other apps that have a way better social community than Pubic like Webull. So I will at some point, be transferring all my holdings and cash, over to Webull. They have so many more trading options and you can even open an IRA there. PS: I see other reviews like this one and Public responds to it. So Public, if you do respond, you best be ready to make a phone call and appropriately address all issues on your app.