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You're probably downloading this because your company told you to and you have no option. Fine. The way this app deals with "mute" - as mentioned in other reviews, arguably one of the most important features in conference calls - is an absolute disaster. I don't think anyone at BT has ever been in a conference call. That one feature is plagued by multiple bugs and terrible choices. Chiefly amongst them: 1) Whenever you mute, a voice kicks in to say that "YOUR LINE HAS BEEN MUTED", or "YOUR LINE HAS BEEN UNMUTED", and you just lost 5 seconds of what your client or boss just said. Brilliant! 2) Sometimes mute just doesn't work at all. The button is activated, but it isn't really on mute. You think nobody can hear you, but your client or boss just heard your wife say she wants a divorce. Brilliant! 3) Best of all, if your phone is locked and if mute is somehow working, you just can't change mute status. You have to unlock your phone to unmute yourself. Your boss or client just asked a question, and now you're fumbling with your password to unlock your screen, listen to the helpful woman say that "YOUR LINE HAS BEEN UNMUTED", to respond to them. Brilliant! 4) Last but not least, the lock call screen mute button also shows the opposite of what the app is doing. If the app is muted, the lock screen will show it's unmuted, and vice-versa. Just... absolutely... speechlessly... brilliant.

Mute is *the* most important feature in conferencing software. The Latest update “revamping” the UI made it virtually useless. Mute function inside the app takes you out of the call for 5 seconds to verbally inform you that you turned off or on mute. Seriously?This cannot be turned off. But far worse, If you are on your phones lock screen, the mute function no longer functions at all. It shows you as always muted (you are not) and you can’t change status unless you unlock the phone and go back into the app. Do the developers even use this junk before releasing it? Anyone that uses this app would never put in such stupid and annoying features that can’t be turned off. Go back to the old version that works please.

Thank you for extending the screen so there is not that awkward blank gap on either side of the screen. BUT no less than 50% of the time when I open or join a bridge, I get no audio going in or out. If I am the one opening the bridge this is very frustrating (for all participants) since I have to close the bridge then reopen in order to get it to work. Kicking all participants off and making them redial in. Also, the mute does not work if the screen times out. Unlike on regular calls, selecting mute/unmute does not work on the locked screen. It only works inside the app. AND sometimes the app glitches, freezing the app and my phone as well. If I happen to be muted at the time it freezes then it takes 5-10 minutes (not exaggerating) before I can unmute myself because even after I close the app, my phone is still affected somehow and cannot do anything. I do not use the app anymore as it has become a risk and liability more than a convenience. Please fix....