Contact The Scranton Times Tribune Support

by Caramia56

The Scranton Times-Tribune app: don't waste your time! The ONLY good thing about this app is that it's free, but you get what you pay for-- nothing. The app USED to be much better about 9 months ago, but there's no point in mentioning its now-defunct good points. Suffice to say, I could barely read my paper today. The button option to choose text view" or traditional (formatted for mobile vs more like a hard -copy appearance) disappeared. The text was literally jumpy (I checked other websites ; they're all fine, just the newspaper is twitchy). Some articles would not enlarge to make for easier reading. Even in the iPad, some articles are blurred. This app is not well- made or well-maintained. If I could give it NO stars, I would, but the review forces me to give it at least one. Pretend you don't see that one star. This is a zero-star, totally thumbs- down review.

by The Business Of Writing By JOR

Downloaded the app to access archived reporting AFTER reading the provided information that included the assurance that there would be “no charge” for iPad users.
The first article I tried to access resulted in me being flipped to the newpaper’s website, then a 15-second view was brought up of the article appeared before a subscription-required sales prompt popped up and disallowed my ability to READ the article I had searched for.
Certainly I understand that newspapers need revenue streams and I would certainly have been willing, had I been honestly approached for a digital subscription. Instead I was promised access that was not provided and I have been jumping through hoops since trying to gain a readable version of what I have been unsuccessfully researching.
Just horrible. Can’t use the app, can’t read the darn article, and can’t even get a subscription purchase to finalize so I’m just SOL.

by Pa383mopar

I have never felt the need to review an app until now. This “new” app, which was forced upon readers, is a huge move backward. I can no longer read the paper! The app view is does not provide news in a sensible format and leaves too much out, so I don’t even try to use it. So, I’m left with the “e-edition” which is a web-based view. The “replica view” is too blurry to read when zoomed, and the “live article view” provides about 30 percent of the page content. I have contacted support numerous times and they tell me they are waiting on IT to fix it. I spent 32 years working in IT - someone in IT should be fired over this mess! Either fix it, or back out and give us the old app back!