Contact Olympics Support

First, I am on a 12.9” iPad Pro and am unable to use this app in Landscape mode. It is very awkward trying to hold this in portrait mode. Second, I keep getting “Oops! something went wrong” errors. These happen whenever I try to access content under “Featured” or “Related.” I attempted to view an air pistol shooting video that was 22 hours old and I got that error. I then tried to find the skeet shooting finals which I was sure would have a very short video, but was unable to locate anything. The videos I did find I kept getting the error message “oops! Something went wrong.” No one who developed this app has seriously sat down with it and attempted to use it to access the Olympics. I am wondering if anyone on the development team even knows or cares about the Olympics. I wouldn’t think so based on this app. It is not user-friendly. I will add that I have plenty of free space on this iPad. I am also running a current version of iOS. I also allowed cookies to be enabled. I did not register for an Olympic ID as I figured the app would work fine without it.

First of all, there is no contact option in the app if you have a technical issue with the app. And when you try to use the “other” category to send a message, it does not allow you to complete the process. You can only get as far as “checking” your message, but there is no “send” or similar option. Second of all, I wanted to use the app to get notifications to view event but there seems to be no way to do this. There’s a “schedule” page but it also shows results. Given that I’m far from Japan and will be watching most events many hours after they actually take place, I don’t want the results in advance!

I was surprised to find that the official app (is this even official?) wasn’t streaming anything live at all! I don’t see how this is even remotely beneficial. Sure, it will take you to a website to watch some things but the website doesn’t even work. I can’t watch them live at the moment because I am traveling and I thought this would be a good place to watch instead of on TV, how wrong I was. I personally found this app extremely underwhelming and disappointing. Don’t waste your time on it.