Vocera Collaboration Suite Reviews

Vocera Collaboration Suite Reviews

Published by on 2022-09-21

Enterprise-class clinical communications including secure messaging Vocera
Collaboration Suite is the industry’s leading enterprise-class, HIPAA
compliance enabling voice and secure texting smartphone application that allows
you to call by name, group, or broadcast, and integrates with...

User Experience Ratings

Negative experience

Positive experience


Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

Reviews (23)


Swiss Army Knife

Dont go by the somewhat dated UI appearance but if you look beyond that, VoceraCollaborationSuite is a solid accompaniment to any clinician that’s trying to juggle multitude of priorities on a minute by minute basis. Vocera delivers the most important alerts & alarms, allows me to collaborate using patient information with other colleagues on my floor or across my health system. It has integrated secure texting as well as “alexa-like” voice calling capability to, for instance, “call the on-call physician” without needed to look up who it is or needing to remember their phone number. Similarly, using voice, I could “Page Doctor McVille” and a text/page would be sent.


Drains your battery; delayed messages

Sometimes I get messages with hours or a day of delay, even having great wifi connection. In addition, my Iphone battery is drained by VoceraCollaborationSuite. It’s nice to have something separate from the personal messages but VoceraCollaborationSuite doesn’t do any better than regular text messages or WhatsApp, both are easier to use and you can send voice messages very quickly.


Buggy and flaky

Can’t put a newline/paragraph in text messages. Why not? Who knows. Sounds the text message alarm even though you have VoceraCollaborationSuite open and are typing a message. Why? Who knows. Constant banner pop ups asking you to turn on Bluetooth. It needs to get to your devices, you see, even though there’s no reason for it to. Can you turn it off? No. Sending a text message is pretty straightforward in every other app like this (e.g., TigerText), but Vocera makes you click three or four different buttons to do it. Finally, Vocera is frequently incompatible with iOS upgrades, so they send messages not to upgrade. They often send these messages after the upgrades have already automatically happened. Avoid VoceraCollaborationSuite. It is really, really bad.


This is the worst app and company to ever be forced upon us by hospital administrators.

I’m forced to use VoceraCollaborationSuite as a physician. Slow, dysfunctional, voice recognition is trash. Have to take off mask all the time for vocera to understand something. Inexplicably no touch function to signin or add yourself to groups, have to go through the voice system which wastes minutes each time I have to go through it. Calls that come to me EMERGENTLY via vocera never goes through.


App Disconnects & Reconnects for Calls

When you receive a call end your phone is not open (locjed screen) and you answer it, Vocera app Disconnects and then 10 seconds later it Reconnects to the user. This is not very helpful, especially in emergency situations.


Horrible App

Sound configurations don’t work. Get random “phantom” banner notifications on my screen, then when I go to open VoceraCollaborationSuite there’s no message. I get the worst alarm sounds that one has ever heard coming through VoceraCollaborationSuite even when ALL notifications are set to OFF plus my phone is on SILENT plus my phone is on DO NOT DISTURB. This is the worst app I have ever downloaded. No exaggeration.


Delayed messages

Message received is very delayed from when the message was sent. Also there should be a way to clear the message from your iwatch, it would help immensely.


Works okay

VoceraCollaborationSuite works for HIPPARCHUS compliant communication. It is a pain in the rear for two major reasons. I It does not show its message on the iPhone lock screen, even once “Face ID” identifies you. You have to unlock the phone, tap VoceraCollaborationSuite to see the message. You should be able to see your message once the phone identifies you. VoceraCollaborationSuite desperately needs an “acknowledge” button with a distinct sound so one could acknowledge message receipt. Currently, acknowledging with a “thanks” or similar results in a new page requiring you to take out the phone and open VoceraCollaborationSuite to see that the polite dope on the other end sent a “you’re welcome.”


Horrible for Emergencies

At my hospital, this has been chosen for the preferred method to call out the heart catheterization lab for STEMIs (heart attacks) and it doesn’t work over 70% of the time! It logs you out if VoceraCollaborationSuite (and doesn’t give you a warning) so you miss EMERGENCY calls!!!


Always asking for permissions

VoceraCollaborationSuite is always asking to use my microphone and Bluetooth. Won’t let me just deny it once. Pop up occurs at least 20 times a day....very annoying. Did not use to do this in the past. Deleting.


Lacking in everything

Halved my battery life, doesn’t have an API for integrating third party messaging, looks like it was design for iOS v1.0, isn’t formatted to fit iPhone X, notifications routinely missed and delayed, customer service is incompetent at best and rude on average.


V3.8 no longer activates speaker on incoming calls

New version does not activate speaker on incoming calls - only handset. Makes it impossible to hear when people call you.


Nukes battery

My phone battery stats are showing Vocera sucking it down every day, all day. I’ve turned off background refresh, and LTE. Force quit, nothing helps.


Drains battery even when forced turn off app and on airplane mode

It drains my battery overnight from 100% to 40% when VoceraCollaborationSuite was forced off and airplane mode is on... so annoying please fix!


Battery drain

Love the idea of VoceraCollaborationSuite, but the battery drain is intolerable.


Camera and contacts

Not only does Vocera eliminate camera use, but it is also causing my contacts to freeze. I have to use Siri or go through my text messages to make phone calls. Also, it keeps sending all of my vocera calls straight to voicemail. This last update was terrible.


Podcasts Don't Get Interrupted Anymore

My podcasts are now no longer interrupted, or audio in general. I can now listen to an audio book and not worry about missing alerts, and without having to press play every couple minutes. Something that has been quite annoying, am happy it's not giving me problems anymore.


Breaks all audio on the phone.

Like other reviewers have said VoceraCollaborationSuite breaks all audio on VoceraCollaborationSuite . This includes Apple Music and podcasts. VoceraCollaborationSuite seems to pause whatever you are listening too, without rhyme or reason. Its also depletes my battery quickly. Stuck using VoceraCollaborationSuite while at work but immediately delete it so my phone is useful at home. This has been persistent with VoceraCollaborationSuite. From iOS 9- iOS 11. Multiple iPhones. Terrible terrible app.


Interferes with iphone sound

I work at a large academic medical center and partcipated in the pilot testing for a new secure messaging system. VoceraCollaborationSuite was working well until a spring 2016 update introduced new interference with iphone audio. Podcasts and audiobooks stop after 1-2 minutes when VoceraCollaborationSuite is installed. This bug was reproduced and reported to Vocera. We are now almost six months later without a fix. I am disappointed in VoceraCollaborationSuite and this developer.


Fills my recent call list

The call log in VoceraCollaborationSuite is nice. But, why does it have to fill up my phone's recent call list also. Also hate that it pauses my audio after a few minutes. I have to remember to exit out of VoceraCollaborationSuite before I listen to audio.


Drains battery

VoceraCollaborationSuite is just running in the background and it is sucking my battery down. It will use about 30-50% of my battery charge in 8-10 hours. Signed out of Vocera and battery life back to normal. After 8 hours battery at 72% instead of 23%.


Camera crasher

VoceraCollaborationSuite continues to crash my camera, which makes me need to exit VoceraCollaborationSuite . Then, I forget to reopen it, so I miss a bunch of calls. Other folks with VoceraCollaborationSuite are having the same issue, please fix it!


Please Fix

Is there a reason that spaces must be entered when sending texts to a specific room. For example you must text “4 8 0 2 nurse” you can’t type “4802 nurse”. Extra time wasted. Also, when I type 4 8 0 2 I then have to scroll down past 4 8 2 0 and 4 2 0 8 to find 4 8 0 2. This should be fixed When using a template, is there a way you can stay on that screen after clicking send? Finally, VoceraCollaborationSuite drains battery life. Please fix There are so many ways you could fix this tool, I wish you included staff more when you were creating.

Is Vocera Collaboration Suite Safe?

Yes. Vocera Collaboration Suite is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 40 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.1/5 . Justuseapp Safety Score for Vocera Collaboration Suite Is 21.5/100.

Is Vocera Collaboration Suite Legit?

Yes. Vocera Collaboration Suite is legit, but not 100% legit to us. This conclusion was arrived at by running over 40 Vocera Collaboration Suite User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Vocera Collaboration Suite Is 21.5/100.

Is Vocera Collaboration Suite not working?

Vocera Collaboration Suite works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with Vocera Collaboration Suite? Report Issue

Leave a comment:

Why should I report an Issue with Vocera Collaboration Suite?

  1. Pulling issues faced by users like you is a good way to draw attention of Vocera Collaboration Suite to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Vocera Collaboration Suite customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Vocera Collaboration Suite.

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