Contact TomTom MyDrive Support

by H82werk

For some reason my TomTom and IPhone don’t like each other now after several years of no problems my gps won’t connect with the my drive app it says they are not compatible .
Not a happy camper I need this feature as I do
HVAC work and don’t need to be sitting in traffic looks like I might need a new gps , tried resetting everything with no progress , not sure about TomTom the last one I had the screen went out in 2 years, had this one about the same length of time now it’s just a fancy paper weight
UPDATE
After spending over 45 minutes with customer support trying to get this problem figured out there was absolutely no success, was told that they were working on it and maybe in about a month there was a new update that may fix the problem. To me this unit is junk , won’t buy another tomtom , my gps was bought in 2016. You would think they would last longer than that, he also told me that this was a on going problem. But with the billions of dollars this place makes you might think they would recall this unit and give you one that works or even sell you one at a discounted price. And that answer is NO. Headed out to buy another gps
( not tomtom )..!
Last update
Just bought a GARMIN gps and got rid of all my problems, have a nice life tomtom , never again will I buy any of your products

by Moor99

I had the iPhone 7. I also have a work phone that is a iPhone 6. I have to use the MyDrive app to get traffic updates. On both phones was working fine. Until it stopped working on the iPhone 7 Plus. Figuratively it is a software compatibility. The iPhone 6 continues to operate with the GPS. But the problem is that the phone belongs to my job. I need the GPS to be working at full capacity because I use it for work. Because it is a trucker GPS. When I go on vacation I needed to work on my personal phone. I need a solution on why it will not work on a iPhone 7 or iPhone X which I upgraded to. I tried support can’t get a direct telephone number to figure this problem out. This problem has to be fixed. The GPS cost me almost $300 that’s a lot of money. Not to have it work at full capacity. I’ll be doing research on different GPS. I believe this will be my last tom-tom I won’t buy another one.

by Drwmstr

If you are only using this to navigate? It’s ok once you get past that you usiallhave to search twice to get to the route screen. Most of the time searching will get the destination on the drop down, but when tapping on the destination? It usually gets you back to a blank search again. Second time works flawlessly. My experience working in conjunction with my Go Supreme? Might as well just get the destination sent to it. Planning a route is worthless on the app when it only sends the destination. Being that they do not update this app too often; I will put connectivity issues on the phone updates. I will get a month of it staying connected only to find it a hassle at times to just get it connected. Otherwise a good research tool. Not the best, but which one is?
11 oct 22 update
I assume the app is not ready for iOS 16?
Or is it just getting worse. I now get the my new phone paired to the supreme but the app will not recognize it? Cannot even use it as a navigation tool now. Still wants me to pair the phone to my navigation device! It IS paired!
I have owned 5-6 TomTom devices. They used to be good.
No Mr/Mrs developer; I do not want a link to your support website. Tired of trying to find solutions on your site.