Up2pay app not working? crashes or has problems?

Up2pay Status

Last Updated on 2024-10-23 by Credit Agricole S.A.

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190 User reports:
App has problems

User reports 190

⚠️ Most reported problems ⚠️

49.2%

Not working

19.4%

Payments

10.5%

Connection

9.4%

problems reported in the last 24 hours

24 hour clock ⏰

1 Reported Issues: 😵🆘🛟🚨📢

Carolyn Crawford

2022-06-04

My up2pay machine has lost connection 24 hours ago. It says impossible to connect. I have reset my phone but stays the same ???

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Common Up2pay Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Up2pay app on iOS and Android devices. Solve all Up2pay app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Up2pay iPhone Issues and Solutions

Up2pay iOS app crashes, not working, errors
Up2pay iOS app network issues
Up2pay on iOS has black/white screen

Up2pay Android App Issues and Solutions

Up2pay has errors/crashing/not working
Up2pay server network connectivity issues
Up2pay has black screen

Up2pay iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Up2pay app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Up2pay app crashes or not working on Iphone (iOS):

Close and restart the Up2pay app on iPhone
Update Up2pay app to the Latest Version for iOS
Uninstall and reinstall Up2pay iPhone app
Update your iPhone to the latest iOS version

Fix Up2pay on iPhone unable to connect to server/internet connection issues::

To resolve Up2pay network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Up2pay black/white screen (blank screen) on iPhone:

Follow the Up2pay iOS app troubleshooting guide Here →

Up2pay Android App Issues and Solutions

Fix Up2pay not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Up2pay app issues:

Force Stop the Up2pay App
1. On android, goto "Settings" » click Up2pay app. » click "Force Stop".

Update Up2pay to the latest version on PlayStore

Clear Up2pay App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Up2pay app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Up2pay.

Fix Up2pay unable to contact server/ Up2pay internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Up2pay » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Up2pay » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Up2pay on android.

Solve Up2pay black/white screens issue on Android:

Follow the Up2pay android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Credit Agricole S.A., developers of Up2pay.

About this app

Et si un commerçant en situation de mobilité pouvait offrir à ses clients les mêmes facilités de paiement qu’un commerçant dans sa boutique ? 1- Un équipement pratique et transportable : un lecteur de carte léger qui communique en Bluetooth avec l’application mobile du smartphone. 2-Un fonctionnement simple permettant le paiement en « 3clics » : plus de papier, votre client reçoit son reçu personnalisé directement par email. 3-Des transactions sécurisées : la solution est agréée par CB, Visa et MasterCard. 4-Des services à valeur ajoutée : caisse enregistreuse, catalogue en image de votre offre de produits et service, tableau de bord et rapports en temps réel. Avec this app Mobile vous bénéficiez d'outils pour optimiser votre comptabilité. 5-Un tarif attractif, adapté aux activités saisonnières : vous pouvez suspendre temporairement votre service sans frais par simple appel téléphonique. this app Mobile est une offre réservée aux professionnels, agriculteurs et associations clients des Caisses Régionales du Crédit Agricole. Avec this app Mobile, votre smartphone vous permet d’accepter les paiements par carte où que vous soyez. Prenez rendez-vous avec votre conseiller du Crédit Agricole ! Une version IOS 9 minimum est recommandée pour l’utilisation de cette application.