Contact Play Fi Support

This app is horrible. I bought a 600 dollar Paradigm speaker that is the same concept as Sonos and it never works. I currently have 9 sonos speakers in my house and they and the app are bullet proof. Works every time. I bought the Paradigm speaker because the sound quality is better than the Sonos. That is true the quality is a little better but the frustration with this app is not worth it. Every time I open the Play-Fi app is takes a few minutes to connect. Then randomly while listening to music it stops the music and says trying to reconnect.....and trying to reconnect......and again trying to reconnect. Then once it does work for 2 songs every time I get an email or txt it makes the tone through the speaker. Then guess what trying to reconnect. I went as far as buying an iPad mini that was just for playing music through this app and still same things. DO NOT USE THIS APP OR BUY ANYTHING RELATED TO IT. I threw the speaker away and went to Costco and got 2 more sonos play 1.

I’ve been trying to be patient with Play-Fi, truly I have. When it works, WHEN it works, it’s wonderful. However, it works far less than 50% of the time, at best. Sadly. Most recently it will connect and play (via Tidal), then half way through my selected album it quits and tells me to “set up a new device” and can’t see the ONLY Wifi network to which it has EVER BEEN CONNECTED! I’ve done everything an ordinary reasonable person should be expected to do. Updated app. Deleted app. Re-installed app. Turned wifi off. Turned wifi on. And every time there is a Play-Fi update the whole thing craps the bed and I have to set it up, again. So I bought a Bluetooth device to connect my music iPad to my Anthem MRX. Although the sound quality isn’t as high, it works every time. EVERY TIME! Play-Fi, I wanted to believe, truly I did. But you are now dead to me.

I have a Definitive Tech sound bar with gorgeous sound, but can’t rely on it to work and can only assume it’s due to this app. It simply doesn’t hold a connection, then searches endlessly for a PlayFi device; the sound bar that’s sitting three feet away. I’ve rebooted my router and gone through the new device setup process countless times. I’ve realized my only reliable options are to listen to Pandora through my smart TV and iTunes through Apple TV. Each takes extra steps that wouldn’t be necessary with a reliable app, but it’s where I’ve found myself. I’ve tried support through email, choosing to avoid long hold times, and response times have been awful. I’m talking many days to get an automated response with “read these links.” I can’t recommend this app and wish I had purchased a SONOS or something with its own app.