Contact Genius Support

by GarrisonWhite#2

While I miss the way the app used to detect the song that was playing on the iOS music app, it’s absence doesn’t make that much of a difference outside of me just being a little lazy. I mean, scrolling through and finding the song myself isn’t that difficult.

The absence of this feature becomes a lot more annoying when it seems like the app isn’t designed to work while music is playing AT ALL. I can’t read song bios or lyric annotations because they either have an autoplay ad that overrides the fact I’m listening to music or they’re a clickbait ad that crashes the app.

It’s a free app, I fully expect to be inundated with ads while I’m using. There’s a lot that goes into keeping things running and staff deserves to be paid. But when you put out a subpar product that has glaringly obvious features missing (music detection and lyric/song submission functionality being the two biggest), those ads become a nuisance.

by 6od

...rendering the app unusable. why do i need to log in to my itunes/app store account?? there’s no special feature. i never purchased anything. yet it asks EVERY SINGLE TIME i open the app. when i open the app, i HAVE TO enter my password for itunes or else i can’t even do a basic lyric search, which is slow and glitchy at best. i’m using an iphone 7 so this really should not be a problem.
then if i switch to another app, while leaving genius open in the background, when i switch back to genius (which if aren’t logged into with my password), it will ask AGAIN for my itunes password. even though i had JUST put it in. if my screen locks, i have to enter my password. ITS RIDICULOUS. and if you wanted to remain on the same lyrics page? FORGET IT. you have to start your glitchridden slow search allllll over again.

i’m deleting it and using the web version. it’s not worth it anymore.

by Fxragz

Many problems render most of the features completely unusable. Hate to give it a two star but it’s borderline unusable and has been for a long, long time. The app is incredible on the rare occasion of working properly. It succeeds at its basic function of showing you lyrics of a song you want search, with an abundance of songs you may not have even known existed. Extremely large selection of songs with inputs and corrections from artists and users alike. But beyond this it’s provides almost nothing in regards to helping you understand the lyrics. Whenever you click on a lyric hoping to learn of its meaning, nothing happens. This was my most used feature of the app before it just stopped working many months ago. Often I can’t see the credited artists and other people who have worked on a song as that also does nothing when I click on the credits. Also unable to play any song even though I have Apple Music connected to the app, but this isn’t much of a problem as I never use this feature. Hope that these problems are resolved but they’ve been plaguing the app for many months and updates occasionally help but ultimately end up at the same point as always. I’ve tried updating the app and uninstalling multiple times but to no success. Absolutely love the app when it works but it almost never does.