Disney Magic Timer by Oral-B Reviews

by BeachmomME

Clearly the developers of DisneyMagicTimer do not have children of their own. First of all, I refuse to buy 3000 dental products in order for my kids to be able to access all the different characters. Once you unlock one, you should have access to all in the group. For example, you can’t access Dash in the Incredibles without buying it. Smart way for these app developers to make money! We have had to download DisneyMagicTimer four times due to glitches when updates occur. Each time, we have lost data, and the kids are so upset that all of their progress is lost. Not only that, the scan feature RARELY works! My daughter just got a Spider Man toothbrush at the dentist, and it’s Oral B, but will it scan? Nope! When DisneyMagicTimer does work, about 40% of the time, the kids get this weird timer symbol instead of the promised sticker. If I were Disney, I would reconsider associating my brand with an a app of this mediocre quality.

by Mj.............

Update: I am able to purchase the new Frozen stickers but they are not the same quality as the others. I am hoping they get better. I am also still hoping they fix the other problems. I will not purchase Star Wars characters again just to access them on my device.

Previous Review: Since the recent update I am unable to restore purchases made on my other devices. When I try to restore purchases, it just switches it to training mode. This has become a big headache because my husband unlocked new characters that I am unable to use when he is out of town. I have also been unable to purchase the Frozen 2 characters. I wish I hadn’t updated DisneyMagicTimer. A general criticism that wasn’t created by the update is the inability to have the training mode on for one child and off for another without changing it every time. I have looked into contacting someone about these problems but I don’t see that option. Hopefully they will read my review and fix soon!

by War02orc

Part of DisneyMagicTimer is that it keeps track of the number of days the kids have brushed, BUT if you have to manually edit the calendar for any reason (ex:phone isn’t available to run the timer) DisneyMagicTimer resets the streak count!!! Try telling a small child that they lost their “streak” because of a programming bug after 30-60 days when they did indeed brush their teeth for all of those days!

There’s also a bug about how it counts the times brushed in a day. If you don’t run the timer once in the morning and once at night you won’t get credit for 2. Maybe the kids didn’t get a chance to brush till 1pm, then brushed again at 8pm. Only get credit for 1, lose your streak, and if you manually edit the calendar it’s now better due to that issue

And finally, whose brilliant idea was it to only allow the brushing data to be stored on a single device? My kids don’t always have access to the same device, so running the timer isn’t always an option. The data should be stored in an account that can be accessed on multiple devices.

These issues aren’t new, they’ve been around a while and Oral-B makes no attempt to resolve them. Oral-B, fix DisneyMagicTimer or get rid of it. If these issues weren’t here DisneyMagicTimer would get 5 stars because it does encourage my kids to brush, but as it stands I deal with them being DISCOURAGED from brushing because “DisneyMagicTimer might not record it.”

by Ktdloels

As many recent reviewers have indicated DisneyMagicTimer worked well until the major update to newest version. Kids enjoyed it and enjoyed collecting rewards or unlocking additional characters AND willingly brushed their teeth. My kids had a few years’ worth of products and characters built up. After the update we lost any progress, characters, etc. that we previously had and were left with just Mickey and bb8 with no option to restore. The scan feature to add new products frequently does not work; it took me over 15 minutes to add a new character toothbrush tonight, which I only accomplished through sheer perseverance, long after kids were already done brushing. Other products I have previously bought have not scanned in either - no error message, just plain does not work most of the time. Used to work just fine with no problem prior to update. Very frustrating because that’s basically the point of DisneyMagicTimer to buy the products, scan them in, and enjoy them. When that doesn’t work seems to be no point purchasing a licensed oral b product over something else. Please bring back the old version.

by KateL999

I downloaded DisneyMagicTimer on a few of our devices (my iPhone 6, my husband’s iPhone 8 Plus, and my daughters old iPad). It worked on all 3 for a few months. I replaced my phone in the mean time and now have an iPhone XR...I try to open DisneyMagicTimer on it...it never gets past the opening screen. So I tried to open it on my daughter’s iPad today...it closed after the loading screen over and over.
Another annoying issue with it is that I purchased one of the characters on my iPhone 6, but it did not transfer to any of our other devices. I’m not going to buy that character on each device.
So I give it two stars because when it does actually load, it’s fun and my daughter loves it. And wants to brush her teeth more often just to use DisneyMagicTimer . But only two stars because it doesn’t work more than half the time🤨

by RCRich97

DisneyMagicTimer used to work well, except for a scanning feature that is not user friendly. But over the last several months, the music and sound haven’t worked. I’ve had to go into settings and turn it off and back on. And even then only half the sound worked. But now the sound isn’t working at all. Total silence. Stickers used to be revealed no problem. Then if your WiFi wasn’t spectacular you’d just reveal a “sticker” of an hour glass and WiFi lines. Now it’s been weeks since a sticker has shown up. Internet speed can be 200 mbps, still just the hour glass and WiFi lines. No actual stickers.

DisneyMagicTimer would still be useful if they fixed it. But as it stands it’s now completely useless. No music, no brushing sounds, no stickers revealed. What’s the point? 2 stars only because it used to work.

by Mayh826

I’ve heard about DisneyMagicTimer from lots of people, so decided to try it because we already had a few kids oral-b products. It worked great for a short time and my kids we excited, but after adding 2 characters for each of my children, DisneyMagicTimer now tells me it cannot scan any of the products I have or it scans, not with correct character (I.e. Cinderella scans, but takes me to Mickey Mouse). I bought a multi-pack of the character toothbrushes, which now we can certainly use to brush our teeth, but not unlock characters on DisneyMagicTimer . So we are stuck watching the same 2 characters. I’ve tried to scan products on both my phone and iPad, and have the same results on both, even after updates. Maybe next time, I’ll skip the expensive toothbrushes for another brand. I’ve tried visiting the help site, but that doesn’t work either. However, if anyone knows how to fix the problem, I’d be interested to hear, since my kids seem to enjoy DisneyMagicTimer .

by Z&Rsmom

A few months ago I decided to download DisneyMagicTimer for my twin toddlers since teeth brushing time was always an issue. DisneyMagicTimer worked awesome! My kids loved it and actually looked forward to brushing their teeth. I recommended it to all of my friends. My husband downloaded it too so each kid could brush at the same time and pick their own character.
After an update, my husband lost all the characters and everything was locked except Mickey. Luckily I still had everything so it wasn’t that big of a deal, they just took turns. However, often DisneyMagicTimer wouldn’t even load which resulted in teeth brushing protests. A few updates later, I lost all the characters too and everything was locked except Mickey which didn’t go over very well with my 4 year old daughter that was looking forward to Minnie that night.
We even went through all the work to scan purchased items to unlock characters to appease our disappointed kids only to find everything gone again the following day - including my sons whole profile.
With all the crashes and now losing all the characters, my kids don’t even want to use DisneyMagicTimer anymore. Such a bummer. We really loved DisneyMagicTimer but it’s not a lot of fun to keep having to recreate profiles and unlock things over and over again. Please fix this and give us all of our characters back. If it started that way it would have been fine but you can’t just take everything away when it was already there. My kids were so disappointed :(

by Nico Rai

The timer is fine, graphics are cute, my kids enjoy getting stickers. If it was advertised as just that, I’d probably give it another star. However, it is marketed as something that can integrate with Crest and Oral B products, where I can buy certain products, scan the product into the phone, and unlock new characters. I have tried several products and tried all the troubleshooting tips and have not been able to get a single character to scan! It’s incredibly frustrating to continue to buy these specific products only to disappoint my 4-year-old again!

Additionally, there needs to be a family sharing capability. I leave for work before my kids get ready for school, so they brush with dad in the morning. Then he’s at work when they brush in the evening with my phone. I think having the multi day streaks is very motivating, so it would be great if DisneyMagicTimer was reflective of how often they actually brush.

by Maevenglower

So I literally almost regret buying this brand new phone because DisneyMagicTimer doesn’t work properly now. Honestly it wasn’t even something I thought about at the time of purchase, you tend to assume all your apps (especially one from Disney who has big bucks) will work. My son and I have made a ritual out of using DisneyMagicTimer as part of our morning routine and when it didn’t work yesterday he refused to brush his teeth. He’s 6. So today I deleted and reinstalled (after looking at DisneyMagicTimer Store and realizing my phone isn’t supported) to see if I could get anything. We were able to get the timer, but no sound. No stickers ( well, it was some WiFi symbol, my son looked at me and gave me a courtesy smile). All the purchases are lost and the restore button won’t work. Please, please Disney - if you are going to suggest to take my money (which I’m happy to pay for, if it helps my son develop these critical habits) and enter into my child’s morning routine, honor that. Maybe it’s a simple thing for you but not here at home to us. Update and remain compatible please!

by Thinknspot

We would normally be giving DisneyMagicTimer 5 stars. My kids love it and have been brushing their teeth with no fight now. It is super frustrating when we brush twice a day and DisneyMagicTimer doesn’t count it. We have lost our streaks multiple times in the last few weeks. For some reason it is keeping my sons streak alive with almost 220 days and all of my kids should be that way, but every 3-4 days it acts like they didn’t brush their teeth for the morning time ( which we all did) and then they lose their streak. Since we are supposed to be encouraging them and not getting them upset for losing progress. I thought that it was just me missing one in the group brushing, but after a few times of it just missing a brushing I know it’s DisneyMagicTimer and not me. When you go back and fix it, so they have brushed twice in the day it also doesn’t continue their streak, which causes kids to be upset. This really needs to be fixed, let the parents choose if they should continue with the streak or not. We have been using DisneyMagicTimer for years, but I am really thinking about finding something else.

by Rush's

First of all, let me say that my kids LOVE DisneyMagicTimer and it has made teeth brushing so much easier. HOWEVER, there are some big flaws with DisneyMagicTimer that I hope will be fixed.
1. It is REALLY difficult to scan products. I haven’t been able to get many products to scan, and a couple of the ones that did unlocked the wrong character (e.g., scanned a Belle toothbrush and unlocked Minnie).
2. The only ways to unlock new characters are to buy them for 0.99 or scan a product. This disappoints me because I feel like there should be a way for my kids to “earn” the characters after brushing their teeth consistently for a certain amount of time. I get around this by rewarding them with a new character myself after a set number of brushes, but I’m annoyed that I have to pay for it.
3. DisneyMagicTimer doesn’t work on my iPhone X. I can get picture but no sound. So I have to use my iPad.
I really do love the concept of DisneyMagicTimer, but there are some huge issues with the execution.

by CS0119

My daughter is 2 and really loves DisneyMagicTimer. That being said, as an adult, there are definitely areas that need to be worked on.
The sound is inconsistent, to put it simply. Most often, I have to go into the settings, turn the sound off and back on again, just to be able to hear it. And considering the noise is a huge part of the “reward,” to have to do it over and over is a bit frustrating. Even doing so, it drops out, a LOT.
Also, my darling daughter who had no idea what Star Wars is, loves the Storm Trooper avatar. I paid the 99 cents but this only gives you the avatar. She has figured out the “AR mode” and fully expects there to be a Storm Trooper! We purchased Rey as well and her AR mode is also BB-8. Please please make our purchase more worthwhile and add more AR features!!!
Otherwise DisneyMagicTimer is very effective and keeps my daughter interactive throughout brushing, which before was so difficult! So thank you developers because is has really helped for it's intended purpose: beautiful pearly whites for my munchkin!

by Hgfbgh

At first this was a great incentive for my kids to brush their teeth- they still love it and get excited to use the timer. However, the toothbrush images almost never scan, so I have had to get images emailed from customer service multiple times to unlock the characters. Even more frustrating is that every time we use the timer it takes increasingly more tries to get the timer to work. The “sticker” is just a blue WiFi image for the first 4, 5, or more times my kids try to brush. If we are in a hurry we do not have time to try five or more times which leads to some tears or worse when they are disappointed not to get to use the timer. Also, lately I have to open DisneyMagicTimer , close it, then open it again for the sound to work. So many bugs and room for improvement. PLEASE make some updates!!

by Nanaberrii

Like many reviews said over the course of two years, DisneyMagicTimer is wonderful when it works. More than half the time, the music doesn’t work. I can usually get it back when I turn the setting on an off, but most of the time it won’t play sound from the cut screen or the brushing. I also just bought brand new Oral-B brushes whose characters are available in app, only to spend an hour of nothing but failed scans. Good thing their old toothbrushes still scan in the same setting, but it’s a moot point. There should be absolutely no reason why brand new toothbrushes will not scan.

Pros: my kids brush for longer and more efficiently. They were cavity free, and I’m sure it’s got plenty to do with DisneyMagicTimer.

Developers, please please PLEASE fix the issue with scanning and sound. Fix it in your next update, PLEASE. My kids would really like to brush with their new characters.

by Bookwurm10040

Out 4yo doesn’t argue at toothbrush time anymore! App is easy to use, and he loves collecting the e-stickers in albums on DisneyMagicTimer . The music isn’t annoying. Babysitter downloaded it to her phone, too. One big flaw: We can’t scan my son’s Disney-branded toothbrush to “unlock” the character and it’s stickers. You pay more for the branded toothbrush heads, and using characters he likes — well, that was a big selling point for us. We’ve tried scanning his Dory toothbrush head a hundred times, following the instructions precisely, in different lighting, and the scan function just doesn’t work. Unless you want to pay extra AGAIN to unlock favorite character, don’t set up kid expectations that favorites will be available. Star Wars and Mickey/Minnie come free w app.

by Jen.family10

We have used this in the past and now my 5-year old wants to use it again. But there is not sound! Very frustrating troubleshooting it too! The instructions are not accurate. I’m ready to give up on it after trying off and on for a couple of months.

Please correct the problems and let us know when it will start working again.
——————
That was my original review. But yesterday my daughter said the sound was working! But then last night it wasn’t working again. Then I realized that my ringer was off and earlier that day I had my ringer on! So I turned my ringer back on and now the sound is up and running again. So TURN YOUR RINGER ON AND YOU WILL HAVE SOUND.

by Disneypapillon

My daughters love DisneyMagicTimer but there are a few things that need to be fixed. For one, my daughters keep creating new profiles that I have to delete. Two, in deleting the new profiles, I accidentally deleted one of their profiles because there is no confirmation for delete and there were tears. Many, many tears. She now has to start over after collecting 2 1/2 months worth of stickers to her account. Three, please make the profiles shareable between devices. It would make it so much easier when one phone is out of battery to be able to just use another device and not have to wait for a charge.

by Mokioki

I’ve been using DisneyMagicTimer for about 2 years. I have an iPhone 8. I’ve gone through frustration because I thought they had Winnie the Pooh characters, problems with long load times and scanning issues in the past.

Now with this new update, the character selection screen is a lot better. They’ve added a new screen that lets you see how many times your child has brushed in 7 days and also 30 days. That’s only useful if you’re using the timer every time they brush (which we do brush, but don’t necessarily use the timer each time). I’m also happy to report that the long load times have disappeared.

I’m still frustrated over the poor scanning feature. I’ve been trying to scan Cinderella for almost a year and still can’t get her to come up. I’m not willing to pay to unlock a character if I have the toothbrush right in front of me.

I’ve also noticed recently that the sound has disappeared. I have to go into my child’s profile, hit the brush button and then pause when they get to the timer. Magically it turns on, but they miss the sound from the little video that plays before the timer starts so sometimes we have to go back to it.

Please fix these issues. I like DisneyMagicTimer enough to use it each time, but these small issues make it difficult for me to want to use it every time.

by Anmlkat

Let me say that DisneyMagicTimer is amazing for getting me and my children to brush their teeth for at least two minutes. It doesn't matter how often I brush teeth it always seems like it's two minutes when it's only been 30 seconds. There are a few things they could fix, like it would be nice to have a user profile so that if you had to wipe your phone it would remember the stickers you had. And every once in a while the program does glitch and it will give you just a blank sticker instead of an actual sticker.
Nonetheless I give it a full five stars because nobody else out there has an app that's as good as this one for brushing our teeth!!!
Thanks!

by Sorchasonrise

My daughter had a years worth of stickers and different characters since we’d gone through so many toothbrushes. And then all of a sudden your app quit working, just froze up one day and refused to work. Made sure everything was updated, no use. After over a week of dealing with this we finally had to delete DisneyMagicTimer completely and reload it, there was no way to retrieve anything so a years worth of stickers were lost, and we were back to only having the Mickey character. Okay, my little got over being sad about that pretty quickly and was excited to get a new toothbrush and start again. Got another toothbrush and low and behold it won’t even scan! So I looked up to see if I could find some help online and now Finding Dory will no longer scan! Are you kidding me?! We’re done spending the money on Oral B toothbrushes just so we can use this useless app.

by JTwin01

I’ve had DisneyMagicTimer for a few years. My daughters had all the characters downloaded because we had bought so many Oral B products. We lost it all when they did the update this year and every character became locked. I told my daughters that we would just buy more toothbrushes and toothpaste. I bought three toothbrushes today: Minnie, Belle, and Cinderella. Minnie scanned fine, no problems. When I scanned Cinderella it kept the character as Mickey. We already had Belle unlocked so I scanned Cinderella under her to see if it would change Belle to Cinderella. Well, it changed the one princess that we had to Mickey! Talk about mad...my children had a fit! Just like another person leaving a review my husband and I both had DisneyMagicTimer on our phones. I’ll be removing DisneyMagicTimer and just using the regular timer on my phone. I feel like they just did all this to get people to buy more of their products.

by Suysvwjsbsb

Kids are obsessed with DisneyMagicTimer and earning their stickers. It definitely helps them brush longer and even got us buying Oral B products so they can unlock new sticker albums. However, we can’t get DisneyMagicTimer to recognize/scan the products to unlock the albums. Kids and parents are both frustrated, we’ve tried everything. I even checked on the Disney website that the images (Nemo & Dory) are still supported by app and they are. Also app failed to open 1 night and we’ve only been using it a few weeks. I was scared we would lose all stickers but thankfully it finally loaded after about 5 reboots. Please fix these glitches bc it really is great to get kids (and adults!) brushing longer and buying your products.

by Hobnkob

DisneyMagicTimer comes with access to two characters, BB-8 and Mickey Mouse. It has worked great to cut down on the drama around brushing teeth (I have a 5 year old)... until last night, that is. I bought two new Oral B products online, the stages power electric tooth brush and a battery powered one for travel (we have a trip coming up). My son was VERY excited to scan them and get access to new characters. Well, the power toothbrush won’t scan (it is Nemo) and we’ve tried at least 20 times. The battery powered brush we got was BB-8 (I bought it online and didn’t get to pick the character) which also didn’t unlock any new characters because we already had access to BB-8. My son was devastated and refused to brush his teeth. It was awesome.

by Bu11frogg3

We’ve had several tooth brushing aids over the years, apps and other devices, but this one has stuck around the longest.

The ability to purchase new characters keeps things fresh, and the little intro videos are entertaining.

However, DisneyMagicTimer takes up nearly 2GB on my 16GB phone. That’s a little excessive for a tooth brushing app! I have a suggestion: cache media content for x days (maybe 15) after the first time they’re viewed, and remove them if they haven’t been viewed in that time. My kids tend to stick to a single character for weeks (if not months), yet it seems I’m storing all the content for all characters on the device at all times. It could be an option in DisneyMagicTimer settings so those with larger devices and/or don’t like waiting for character data to download could leave that behavior as it is now.

Because of this, I don’t let my kids buy any new characters.