Contact Suru To Do List Notes Support

So I’m really frustrated and it won’t let me contact you from the “contact us” tab. I tried to subscribe to the yearly with a free 2 week trial. It said that I was set up but in the app I was not shown as the paid version. Got an email from you stating that you did not show me as signed up. So i went into iTunes to cancel. Signed up again today but it shows that I will be charged on feb 18th when my “current subscription expires”. I never got the free trial. I’m sure I’ll like it, but why spend the money on a yearly subscription if I’m already having issues?

I really liked this app—multiple lists, easy to add or delete, nice color schemes, but since the last update it is almost impossible to alter items. I have been trying to change the list without deleting lines and adding them back and it is just broken. It worked fine before. Tapping the lines now get no response, or a request to copy, or a request to move the line up or down the list. Now I’m supposed to pay for a premium app? Not likely when it isn’t working well.

I’ve used this app for years, including subscribing to the premium features at times. However, with this last update, you are limited to a very small number of lists unless you pay for premium features. The app is visually appealing and I’m a visual person. It’s also simple to understand and use. But it doesn’t offer much else and doesn’t justify the cost, IMO. And it will not be usual when for most users unless they pay, at this point. (I think there is a limit of four or so lists.) I would be more willing to pay a one-time fee than a monthly or yearly fee. I also read the developers response to a recent complaint and found it very unfriendly and unprofessional. It was sarcastic and while the developer(s) have surely put work into the development of the app, not having understanding or compassion for why a user may be understandably upset at recent changes and responding so unprofessionally (and again, this was just a response I read,) makes me less inclined to support the app as I don’t feel valued as a customer. There are a lot of todo list apps, many with tons more free features and there is nothing so special about this one. I would be happy to update this review if the app changes for the better (ideally with advance notice given to users). Until then; I’ve deleted it.