LOVEThESIGN app not working? crashes or has problems?

LOVEThESIGN Status

Last Updated on 2018-06-07 by Lovethesign S.p.a.

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Common LOVEThESIGN Problems & Solutions. Troubleshooting Guide

Table of Contents:

LOVEThESIGN iPhone Issues and Solutions

LOVEThESIGN iOS app crashes, not working, errors
LOVEThESIGN iOS app network issues
LOVEThESIGN on iOS has black/white screen

LOVEThESIGN Android App Issues and Solutions

LOVEThESIGN has errors/crashing/not working
LOVEThESIGN server network connectivity issues
LOVEThESIGN has black screen

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LOVEThESIGN iPhone Issues and Solutions

How to fix LOVEThESIGN app crashes or not working on Iphone (iOS):

Close and restart the LOVEThESIGN app on iPhone
Update LOVEThESIGN app to the Latest Version for iOS
Uninstall and reinstall LOVEThESIGN iPhone app
Update your iPhone to the latest iOS version

Fix LOVEThESIGN on iPhone unable to connect to server/internet connection issues::

To resolve LOVEThESIGN network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

LOVEThESIGN Android App Issues and Solutions

Fix LOVEThESIGN not working on Android, crashes, errors or is unresponsive:

Force Stop the LOVEThESIGN App
1. On android, goto Settings » LOVEThESIGN » click [Force Stop]

Update LOVEThESIGN to the latest version on PlayStore

Clear LOVEThESIGN App Cache and Data:
1. On android, goto Settings » Apps » LOVEThESIGN » Storage » click [Clear Data] option. This clears both data and cache.
2. restart LOVEThESIGN.

Fix LOVEThESIGN unable to contact server/ LOVEThESIGN internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click LOVEThESIGN » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto LOVEThESIGN » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch LOVEThESIGN

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