Are you having issues? Select the issue you are having below and provide feedback to Rent the Runway (RTR).
- Slow scanning of returns
- Unhelpful customer service
- Unavailable managers
- Wild goose chase to track down item
- Glitch in system with address entry
Complete guide to troubleshoot Rent the Runway (RTR) app on iOS and Android devices. Solve all Rent the Runway (RTR) app problems, errors, connection issues, installation problems and crashes.
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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Rent the Runway, developers of Rent the Runway (RTR).
You can rent items for 4 or 8 days, a free backup size is included in every order to make sure you’re covered. To start, you can get up to 4, 8, or 16 items for the month. 4 items are included in each shipment and you can swap for new items whenever it makes sense in your schedule. Whether you're looking to rent or buy pre-loved items, consider us your one-stop shop. With a monthly subscription you’ll have access to thousands of designer styles to rent on rotation. Reserve items in advance to lock in styles ahead of time. You can always purchase items that you want to keep forever. Free shipping, rental coverage and dry cleaning are included on all rentals. We’ll help you keep track of how many shipments you have available, and when new ones will unlock. Get designer deals at a great discount while helping extend the lifecycle of garments. We won’t send you a box full of random stuff – what you wear is always *your* choice. Not ready to become a member? Try a one-time rental! Memberships are flexible to fit your lifestyle. So don’t stress about small spills. Seriously.