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The new Chopt app is designed to make ordering an extremely inefficient affair, compared to the prior version. Gone are the “Past Orders” section and the tappable tiles under each category. Gone is the ability to quickly see the available menu items under each category. You now have to scroll through multiple items to find what you want. You’ve introduced unnecessary taps in the ordering process. All these extra user actions indicate that you aim to grow the amount of time it takes for a customer to complete a transaction in the app, compared to the prior version. This is a poor decision, because now customers will no longer be able to place orders in less than 30 seconds. How many customers will you lose? How many app users will you annoy? How many fewer orders will you now need to only fill? I can’t believe Chopt decided to allow app-based orders to be become more inefficient—who is going to use your app now? Ordering on your website will now be faster.

This app is a nightmare! If you order the same thing every time, it stores it for a while and then randomly erases it. If you try to correct a typo in the notes, it erases the whole note. The worst is that it automatically sends the order to what it considers the closest location (which is not even the case since it keeps trying to send my lunch order to a location five miles away even though I'm now within a mile of my usual location.) You can't change the location within the order so you have to start again once you realize it's put in the wrong location. And even though I'm practically at the location where I want to pick up my salad, it doesn't even show that location in the pull down menu!! I've now deleted the app and am going to reload it in the hopes that that will break this vicious cycle. I've never written an online review before but I was driven by frustration to write this one -- this is a horrible app!!!! I wish I could give it zero stars.

This app is complicated and it shouldn’t be. As I stand here 25 minutes into my wait for my curbside order I start to notice this app lacks past orders tab. Also I would at least whether it’s real or fake have something I can check to see how much time is left before my orders done that’s not present. Then there’s this menu button filled with a whole bunch of things the last thing in 2020 that we need is just more tabs and more random things in front of us keep it simple I want to order food see myOld food and get some updates on my delivery or pick up is done everything else can go to the wind and the wayside come on you’re better than this. And what’s going on with the login why don’t chopped have its own account database why must I login with my Grubhub password and that’s the only only only way you can order online can’t even order as a guest you guys are ridiculous!