Contact CHOPT Support
Company Name: CHOP’T Creative Salad Company
About: Chopt Creative Salad Company is the creator and leader of the premium salad segment.
Headquarters: New York, New York, United States.
CHOPT Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with CHOPT. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact CHOPT. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of CHOP’T Creative Salad Company
Verified email
Contact e-Mail: [email protected]
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Read 11 Customer Service Reviews 😭😔💔
Hi, I placed an online order through Chopt. I didn't get my order and I want a refund. I called the store and said that I have to call DoorDash. DoorDash said that you have my payment information so you have to refund my money back. DoorDash Order Reference: 259 / Delivery ID: 13152933
Hi, I placed an online order through CHOPT app/website and it happened that I never received my order. I tried to call the store and they asked me to call DoorDash. DoorDash on the other hand said that they will take full responsibility, however, since the order has been placed directly through CHOPT , you have the authority to process the refund back to my card. That's why I'm here asking for assistance since I am not able to call your support line. References I got from DoorDash: 424979943
I placed an order on your website and it was assigned to DoorDash. However, the order was not delivered. DoorDash requested a refund. Please confirm and call me. Thank you!
Order details: Drive Order ID: 1477536944 External Order Reference: 511 Date: October 11, 2022 Store location: 4101 Park Rd, Charlotte, NC 28209 I never received my delivery. I placed the order on your website/app. Requesting for a refund.
I just visited location in glastonbury Connecticut ordered a wrap, the lady serving me told me I would be charged extra for my toppings, I said no problem she puts my ingredients together for my wrap, then took a nice size portion of the rest of my food and threw it away right in front of me, I ask why and she she says because I didn't want to rip the wrap I used to much salad, how about put the rest of what I paid into a Togo bowl and give me all of what you've charged me for, but instead she looks at me as if I'm wearing 3heads, food is good but if the service is poor, which it was on this day for me.., then it's all bad not to mention it took 3 individuals to figure out how to charge me while the are hovering and talking over my open food very disgusting. 😡
Hi, I did not receive my order, please refund my money back as soon as possible. External Order Reference: 061
Hi, I didn't receive my order, here's the reference number 612. I would like to request for a full refund. Please give me a call, or send a message through my email.
Worst salads ever. Your pickled onions were not pickled. You don’t use real bacon and the salads that I ordered did not have the ingredients that they stated on menu. Your chicken tinga bowl tasted worse than what are cats food looks and smells like. Such a disappointment. Such a shame as you used to have good reliable relatively healthy food. No customer service and no way to reach you.
New Look and Feel is Inefficient
by Chopt App
The new Chopt app is designed to make ordering an extremely inefficient affair, compared to the prior version. Gone are the “Past Orders” section and the tappable tiles under each category. Gone is the ability to quickly see the available menu items under each category. You now have to scroll through multiple items to find what you want. You’ve introduced unnecessary taps in the ordering process. All these extra user actions indicate that you aim to grow the amount of time it takes for a customer to complete a transaction in the app, compared to the prior version. This is a poor decision, because now customers will no longer be able to place orders in less than 30 seconds. How many customers will you lose? How many app users will you annoy? How many fewer orders will you now need to only fill? I can’t believe Chopt decided to allow app-based orders to be become more inefficient—who is going to use your app now? Ordering on your website will now be faster.
Wanna get really really frustrated?
by AnnesCT
This app is a nightmare! If you order the same thing every time, it stores it for a while and then randomly erases it. If you try to correct a typo in the notes, it erases the whole note. The worst is that it automatically sends the order to what it considers the closest location (which is not even the case since it keeps trying to send my lunch order to a location five miles away even though I'm now within a mile of my usual location.) You can't change the location within the order so you have to start again once you realize it's put in the wrong location. And even though I'm practically at the location where I want to pick up my salad, it doesn't even show that location in the pull down menu!! I've now deleted the app and am going to reload it in the hopes that that will break this vicious cycle. I've never written an online review before but I was driven by frustration to write this one -- this is a horrible app!!!! I wish I could give it zero stars.
This app is complicated..why?
by Throwdhands
This app is complicated and it shouldn’t be. As I stand here 25 minutes into my wait for my curbside order I start to notice this app lacks past orders tab. Also I would at least whether it’s real or fake have something I can check to see how much time is left before my orders done that’s not present. Then there’s this menu button filled with a whole bunch of things the last thing in 2020 that we need is just more tabs and more random things in front of us keep it simple I want to order food see myOld food and get some updates on my delivery or pick up is done everything else can go to the wind and the wayside come on you’re better than this. And what’s going on with the login why don’t chopped have its own account database why must I login with my Grubhub password and that’s the only only only way you can order online can’t even order as a guest you guys are ridiculous!
Have a Problem with CHOPT? Report Issue
Why should I report an Issue with CHOPT?
- Pulling issues faced by users like you is a good way to draw attention of CHOPT to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a CHOPT customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using CHOPT.
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