Contact Libib Support

by SmurfetAZ

Appears that this system is reading barcodes as ISBN not as UPC and using that information to pull from its database to load data. UPC codes are what barcode readers read. UPC codes are not always static. Unlike ISBN a UPC can be reassigned to different products. As a result, if an older UPC has been reused by a more recent product and that newer product is also associated with an ISBN you’ll get incorrect item information every time. Because there is no option to correct either the UPC or the ISBN and there is no way to add manually by entering the ISBN, only by adding ALL of the item’s information, this app is essentially worthless when seeking to use the scan feature and is incredibly burdensome when using the manual entry add option. Consequently, this app fails 100%. It would be easier for me to build my own database by hand if I am going to have to manually input every piece of data for every title in my personal library, which has several thousand items.

by KamDior

I purchased the Libib pro account to use as a hub for my company’s development library and I think that it’s a really good platform. The one issue that my employees have been having is that we’ve had a couple of questions come up with setup, user functionality, or certain features not working the way that they are supposed to. At that time we’ve sent emails, regarding each of the above issues, to the company and have never received a response on any of them. These emails date back to the beginning of January with follow up emails having been sent. I don’t understand how you can charge someone on a monthly basis, but not provide adequate customer service. It’s honestly very unprofessional. There is no point in having a “HELP” section, if you don’t actually “HELP” when people request it.

by Kaylafur

While the cons seem longer than the pros I do like this app and feel with a couple updates it could be worthy of five stars. Most of my gripes have to do with cover images. I’m a very visual person, I prefer to see the covers rather than text.

Pros:
Ability to create different bookshelf collections.
No monthly contract fee.
Easy to use.

Cons:
Images do not show up in the list view, you have to select the specific book/movie to see the cover.
Inability to switch list view for cover grid view of specific bookshelves.
Inability to search for books/movies by title or author to add them to a collection, only barcode search or manual entry.
Inability to add books and movies to the same collection (I have all my Harry Potter books and movies in one place and I had to create two separate lists for them).
Inability to add cover image while creating a manual entry, you need to submit the entry then find the record in with everything else and add a cover image.
Many barcodes unable to be found in their search (my Harry Potter Blu-rays could not be found by barcode scanning and had to be manually entered).