Contact RingCentral Support

by Kyli C

I was invited to this app by a “company”, which turned out to be a scammer. I thought I was applying for a job at the company, but instead, the person tried to scam me. Now I just want to delete my account and move on with my life, but there is NOWHERE on the Ring Central app for me to delete or deactivate my account. It won’t even allow me to change the name of the company I’m associated with. So my name is forever associated with the scam fake company on the Ring Central app.

I tried to use the “chat with support” option to see if I could speak with someone to see if maybe they could delete my account for me (since I’m apparently not allowed to do it myself), but all I was allowed to speak with was a chat bot. When I asked for a live agent, the bot told me that only company administrators are allowed to speak with live agents, and that I would have to speak to my “company administrator” for the issue. But the problem is that the “company administrator” is a SCAM ARTIST!

I literally just want to delete my account. I don’t understand why this is so difficult. I don’t want to be associated with these scammers. I can’t believe they would make you jump through hoops to delete your account, yet when it came to creating my account, I was able to do so in seconds. DELETE MY ACCOUNT!!

by -Thisappblowswhales-

This app is unbelievably bad. Dismiss the call quality reminder forEVER! Not just for 24 hours. My god, I mean I love having to press extra buttons after every call. Like whenever I make a call with my regular phone, the thing I always look forward to is leaving a call quality rating! And my grandmas old rotary phone, after each call I used to love talking to the switch board operator to tell her the quality of the call, but then she’d politely ask if I’d like to dismiss the reminder and I’d say yes!! And she’d reply, great, I’ll remind you again tomorrow.

Also, what fricking app am I supposed to be using? Same goes for my work computer. You know how many times I’ve missed calls because it was in “meetings” or vise versa? I love telling my new boss that I’m late because I can’t figure out how to use over bloated phone software. And if it’s not already open on the computer (consuming a quarter gig of ram and a handful of cpu just at idle), it takes at least 3 minutes to open and connect. Three minutes late to every meeting because I had to figure out first which app, then wait for it to open, because I need every resource my computer has for my regular job functions, not meetings. So I’ll just use my phone app(s), oh wait, which one again?

by MAnnMngmt

I signed up for a 15 day job free trial and I did it all online on their website then I installed their app with absolutely no issues at all! I actually enjoyed the product but financially it’s not a smart investment for me or my business during this uncertain time so I got online to cancel my account prior to the expiration of my FREE TRIAL which is 5/28... when I chose to cancel the account it tells me, for the FIRST TIME EVER, that I have to call an 800 number to cancel. I immediately call the 800 number & the message says, the CANCELLATION DEPARTMENT is currently closed & their business hours are Monday through Friday.... well my free trial was to expire tomorrow so I screen shot everything and I got online & flagged the merchant on my account to prevent a charge since I’m attempting to cancel before the trial ends and they are PREVENTING me from doing so. 15 minutes after I had called & after I had blocked any charges from this merchant, they tried to charge my bank account. I find this to be shady, unprofessional & just simply not good business because now I’ll never use this company again and I’ll spread the word. Now if they make this right & apologize, then I’ll gladly change my view since every business has glitches and makes mistakes- I’ll update once I get a resolution, or IF I do!