Contact SURGE Support

by Alex Realtor

Recently downloaded the app. I was asked by one of the developers to write a review after they gave a brief (10 day) trial of the premium features. I’ve been waiting to write a review for a month to see if there were any issues. Aside from the scammers you see on most dating apps, so I’ll skip that and talk about the important stuff. The app moves smoothly! Messages are easy to track! Issues you might find with chat is voice recording. You’ll come across an issue the first time you set it up. The microphone either won’t pick up, record or the app will crash. I solved this by closing the app and restarting the app.

Huge issue and this is a little concerning. So I actually liked the platform enough to buy a subscription but within a week of purchasing the subscription I logged in: (today) and got a message stating my account had been blocked and it’s slated for deletion. For what reason? None was given. Of course I’ve emailed support to request a reason and have since cancelled my subscription. Probably won’t purchase another one for fear I’ll have spent money just to get blocked or worse deleted.

So hint! If you like a smooth running app, great! You’ll love this app! Scammers are easy to block or unmatch so you’re not going to deal with too many bots. If you want to subscribe and actually pay for it, be aware that you could be blocked and no they won’t be refunding you any of the money you spent.

by Guerrilladude

When the beautiful muscular men keep matching with you beware. They all seemed legit at first, numerous profile photos, sound charming. But then I started to notice repeating stories (how many contract building engineers are there?!); varying locations claimed as home with convoluted explanations; every one of these guys claimed to have been in, or currently serving, in armed forces; continually changing reasons why they couldn’t meet in person; falling in love with me after texting for a couple hours; using broken English while claiming to have been born in the U.S. (and then using perfect English that was obviously cut and pasted). I’m over 50 and all these men were 35 or less, so it may be a scam focused on older men. Searched a couple of the phone numbers they were texting from and saw that they are scam phone numbers. I might also add that the developers of the app seem like they are involved in this scam as within one day of installing, they magically gifted me with a month of free service that allowed me to see all these hot guys “liking” me so it made it very simple match with them (without premium version you can’t see the profiles of who likes you). No matter what this app and many of the users are extremely shady - my advice DELETE now.

by Aixkute

All I can say is the people handling this app is super unprofessional. I started using this app back in 2015, I was on and off until 2018 to 2019. Yesterday I downloaded the app again to see what's new and as I opened the app, there's a message that said my account has been blocked because I've violated their rules. Without much information or understanding, I contacted their support team. Then I received a response telling me that I've posted a link relating to some porn site which violated their rules in which they will not unblock my account. It's been 2-3 years since I've used this app and they had all this time to contact me to investigate this situation. They should have access to the chat history and see if I'm even that kind of person or not to even violate their rules. Their response is SUPER UNPROFESSIONAL and the way they handled this situation is the worst I've encountered. If anyone wanted to try this app or even give it a chance I would not recommended because no one will help you AT ALL and just give you super short response. DO NOT DOWNLOAD!